Joan Hitzel

Experience

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  NCR Corporation

  Jun 1973 - Feb 1994

  Account Manager/Product Management

  • Marketed and sold retail point-of-sale systems, personal computers, and UNIX systems to major retail accounts. Developed new business and nurtured existing business relationships.• Managed the product life cycle of retail point-of-sale systems in the domestic market. Liaison between development and marketing organizations.• Introduced new retail products and monitored sales and production requirements to meet customer demand.

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  Drake Beam Morin

  Oct 1995 - Oct 1997

  Career Consultant (part-time)

  • Provided outplacement services to clients such as the IRS, US West, MidAmerican Energy, and Xerox.• Coached individuals in developing a personalized marketing plan to achieve their career goals.• Conducted workshops on topics such as self assessment, writing a resume, job search strategies, and interviewing techniques.• Counseled individuals through the grief process associated with the loss of a job.

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  Drake University

  Dec 1995 - Dec 2004

  Coordinator/Director, Professional Development & Career Services

  • Oversaw student employment, internships, off-campus job development, on-campus recruiting program, credential system, workshops and career-related programs serving over 5,000 students and alumni.• Advised students and alumni in areas of major selection, career decision making, resume writing, job search strategies, and application to graduate/professional school.• Coordinated and assisted with major employer events, Career Day and Internship & Summer Job Fair. Career Day attracts 60-100 employers and graduate/professional schools and 400+ students. Show less

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  AIB College of Business

  Jan 2005 - Jun 2015

  • Manage the functional areas of Human Resources in recruitment of talent, employee onboarding, administration of benefits, professional development, performance evaluation process, and employee relations.• Minimize risk by assisting the Officers in planning for layoffs due to College closing.• Coach employees and provide outplacement services/workshops for employees seeking employment in transition. • Administer benefit plans and enrollment for 100+ employees; analyze competitive data for benefit offering, and insure compliance with state and Federal regulations.• Assess effectiveness of programs/services and use data for continuous improvement.• Introduced the AIB Pride Program for onboarding new employees to AIB’s history, the business of education, and students we serve while making connections across departments.• Facilitated the Teach and Talk training program with goals to develop work skills, gain knowledge for work and life, and learn about AIB education programs.• Developed and implemented performance management system with focus on alignment of individual goals to department and College strategic goals with 100% staff completion rate. • Implemented numerous Employee Handbook policies and procedures and policies in compliance with state and Federal regulations. • Collaborated with employees in developing employee recognition programs for retention.• Leader in campus committees for faculty compensation, professional development, and admissions. Show less • Implemented online job system which was rated as the number one resource for finding jobs.• Coached students in resume preparation, interviewing, and job search strategies. • Developed relationships with employers to encourage hiring of AIB students and graduates.• Advised employers on best practices in recruiting college students.• Coordinated annual Career Fest as premier recruiting event; grew employer attendance 30%.• Introduced Fall Job Fair to connect new students to part-time employment opportunities.• Oversaw the human resource functions for approximately 50 part-time student employees. • Presented career development components in curriculum for several classes. • Facilitated employer participation in career foundations and speech classes, seminars, and student organization events; connecting students to potential employers.• Collected, analyzed, and reported employment and education plans and salaries of graduates.• Enhanced and maintained the career services portal and website for students and alumni.• Participated in campus committees for academic reviews, HLC team leader, and scholarships. Show less

  • Associate Director/Director of Human Resources

    Jul 2007 - Jun 2015

  • Director of Career Services

    Jan 2005 - Jul 2007
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  ServiceMaster by Rice

  Jun 2015 - Jun 2019

  Human Resources Coordinator
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  HR Generalist - retired

  Jun 2019 - now

  Human Resources Generalist