Experience

• 

  Dnata

  Sept 2015 - Apr 2016

  Customer service officer

  Providing excellent customer service within a fast-paced and dynamic environment• Resolved customer’s complaints while identifying problems and taking appropriate corrective action, increasing client retention ratio significantly• Demonstrated professional etiquette and manners, improving 30% positive feedback from customers

• 

  Sia engineering company

  Jun 2016 - Oct 2021

  Aircraft mechanic

  Perform maintenance operations for compliance with directives, technical manuals, and operation policies.• Achieved to complete a vigorous maintenance within departure time preventing profit loss for SIAEC.• Selected to be in the Cabin Preservation Emergency team project for 2 months during Covid-19 to preserve the aircraft cabin and implemented continuous flow chart diagram reducing 10% of the expected duration.• Strategically plan workflow daily to maximize efficiency.

• 

  Fdm group

  Nov 2021 - Mar 2022

  Business intelligence trainee

  Business Intelligence Training Programme, Singapore• Professional Skills• SQL• Excel/VBA• Business Analysis• Business Intelligence & Data Warehousing Concepts• Extract, Transform, Load (ETL)• Data Visualization• Business Intelligence Project

• 

  Rio tinto

  Mar 2022 - now

  Invoicing officer

  Perform the Contract to Cash (CTC) activities plus support the development of KPIs and analytics• Generate invoice payments and monitor shipment execution, ensure cash collections for the business units are met timely• Conduct thorough reviews of billing data to identify discrepancies and resolve issues promptly, resulting in a 15% reduction in billing errors• Implemented a new KPI metric system for the Contract to Cash turnaround reports, resulting in a 20% increase in efficiency and a reduction in billing cycle time Show less