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Darrol Tan

Darrol Tan

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location of Darrol TanSingapore

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  • Timeline

  • About me

    Cadet Pilot | Passionate in Aviation and Technology

  • Education

    • Singapore Institute of Technology

      2019 - 2022
      Bachelor of Science (Hons) Air Transport Management Honours with Distinction

      Activities and Societies: • Harvard Business School Club of Singapore Mentorship Program - Mentee (AY21/22) • Whiskurs - Head of Publicity (AY20/21) • Project Cambodia - Education Sub-Committee (AY19/20) Equipped with general business and industry-related knowledge such as:• Airport Operations and Management• Airline Finance• Airline Business Strategies• Business Data Analysis• Managerial EconomicsThroughout the programme, I have also gained experience in the Amadeus Reservation System.

    • Nanyang Polytechnic

      2014 - 2017
      Diploma Aerospace Systems and Management

      Activities and Societies: • NYP Sprint Kayak Team - 2015 Team Captain • Water Sports Club - Active Member

  • Experience

    • Changi Airport Group

      Mar 2016 - Aug 2017

      During my stint with Changi Airport Group, I had the opportunity to be part of the Ground Operations and Customer Service Division. Through the job, I was able to work with various airport stakeholders to deliver the signature 'Changi Experience' for travellers passing through the airport.Some of my responsibilities include:• Facilitated and ensure smooth Flexi-Gate operations• Resolved travellers’ concerns and operation abnormalities on the ground • Participated in the Airport Service Quality (ASQ) evaluation • Campaigned a customer-centric initiative to deliver a unique and exceptional airport experience• Organised and produced the shift roster for interns• Involved with the registration process for the Terminal 4 Open House Show less

      • Changi Youth Ambassador (Part-Time)

        Sept 2016 - Aug 2017

      • Changi Youth Ambassador

        Mar 2016 - Sept 2016

    • Event Secret Service

      Aug 2019 - Dec 2021
      Event Support

      • Contributed to event operations by supporting the registration, facilitation and ushering of guests for various MICE events and roadshows.

    • Singtel

      Apr 2020 - Jun 2020
      Telesales Specialist

      • Drove and achieve sales KPI by upselling Digital Home TV products and services• Handled common service inquiries and feedback to provide a pleasant customer service experience

    • China-ASEAN New Smart City Innovation & Entrepreneurship Competition (ASEAN Division)

      Jun 2021 - Oct 2021
      Operations Executive

      • Established communication and forged partnerships with participating partners, mentors, and stakeholders in Singapore and China• Implemented software tools that improved the registration and outreach process to >1500 startups, incubators and accelerators across ASEAN• Facilitated the backend operations during the competition preliminary round • Coordinated and campaigned daily social media updates throughout the competition phase• Co-organised and supported the China-focused pitching clinics for startups across ASEAN Show less

    • DHL Global Forwarding

      Jan 2022 - Aug 2022
      Project Analyst Intern | Strategic Projects and Program Management

      • Automated the manual data ingestion and transformation process in Excel using Macros & VBA; reduced 70% of the time spent on monthly data updates for billing preparation• Modified VBA logic in Excel to automate the filtering and email process for deficit trade lanes • Developed a clear overview of as-is and to-be processes for various projects to align stakeholders on service improvements implemented• Documented SOPs for customer management to establish work instructions for training/ backup purposes Show less

    • SITA

      Sept 2022 - Feb 2025

      • Defined and analysed customer’s business/operational requirements, translating them into functional configurations for SITA’s Airport Management Solution (AMS) client.• Implemented over 5 major interfaces between AODB and various airport subsystems by collaborating with stakeholders to design and map interfaces’ based on precise connectivity requirements.• Conducted user acceptance testing (UAT) workshops for key users/stakeholders, documenting and presenting comprehensive test cases to verify adherence of software functionality with agreed requirements. Show less

      • Business Analyst | Consulting and Systems Integration

        Sept 2023 - Feb 2025

      • Graduate, Business Analyst | Consulting and Systems Integration

        Sept 2022 - Aug 2023

    • Singapore Airlines

      Mar 2025 - now
      Cadet Pilot

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Darrol Tan
      Sita Bravo Award SITA Nov 2023
    • Awarded to Darrol Tan
      Yusof Ishak Scholarship Singapore Institute of Technology Oct 2021
    • Awarded to Darrol Tan
      NYP STAR Award Nanyang Polytechnic Feb 2017

  • Volunteer Experience

    • Head of Publicity - SIT Whiskurs

      Issued by Singapore Institute of Technology on Dec 2020
      Singapore Institute of TechnologyAssociated with Darrol Tan

    • Education Subcommittee- SIT Project Cambodia

      Issued by Singapore Institute of Technology on Sept 2019
      Singapore Institute of TechnologyAssociated with Darrol Tan

    • Shelter Volunteer

      Issued by Causes for Animals (Singapore) on Dec 2016
      Causes for Animals (Singapore)Associated with Darrol Tan