Roberta Rawlinson

Experience

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  Graham Law Firm

  Apr 2004 - Nov 2005

  Employment Law/Medical Malpractice Paralegal

  Filing charges with the EEOC and SCHAC, drafting pleadings, answering and drafting discovery, correspondence, client intake and screening interviewing, witness interviewing, receptionist, deposition preparation, medical records research, trial preparation, resume screening, placement of employment advertisements, employee time reporting, assist with management of employee medical benefits, and administrative assistant duties.

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  Jensen Law Firm

  Nov 2005 - Oct 2006

  Real Estate Paralegal

  Giving support to attorneys by drafting HUD Statements, closing documents, and title insurance, work real estate files to obtain information needed to close real estate file, client intakes, process closing packages, and receptionist duties.

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  Verizon Wireless

  Jan 2007 - Dec 2014

  Technical Support Coordinator

  Provide customer service and technical support for internal and external voice and data product customers.Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products.Verify provisioning and diagnose device or Network issues.Use various administrative department tools and on-line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrates and practices regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function. Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction. Show less

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  Bilingual Contracting

  Apr 2012 - Sept 2014

  Independent Contract, Office Manager

  Completes operational requirements by scheduling and assigning employees; following up on work results. Maintains office staff by recruiting, selecting, orienting, and training employees. Maintains office staff job results by coaching, counseling, and assigning experienced employees to specific contracted jobs; planning, monitoring, and appraising job results. Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.

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  T-Mobile

  Dec 2014 - May 2022

  General Customer Care
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  Berkeley County School District

  Jan 2023 - now

  Computer Literacy Teacher