Korpo Roberts

Experience

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  Heaven Sent Caregivers

  Nov 2015 - Oct 2019

  CNA

  Provide intimate, hands-on healthcare to patients in medical settings, helping with bathing, dressing and the basic activities of life.

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  Amerisource Bergen/Lash Group

  Dec 2015 - Aug 2016

  Patient Case Coordinator

  • Answering inbound call to provide exceptional customer service to internal and external customers, resolve any customer request in a timely and accurate manner• Entering data in an accurate manner updated patient’s benefits information in the Patient Plus Enterprise Dara base and verifying the information is correct• Making outbound calls to sites to acquire any missing information need for benefit verification• Data Entry

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  Lash Group

  Dec 2015 - now

  Reimbursement Specialist

  • Performs related duties and special projects as assigned • Independently analyzes, reports, and communicates any reimbursement trends/delays• Create and develop training resources and provide training and support to inter-departmental associates as well as client based National Account Managers• Serves as the primary point of contact for processing questions for the team• Provides operational oversight in an interim capacity when management is on leave• Maintains 100% compliance with service level agreements on task list workflow items• Collects and reviews all patient insurance benefit information, to the degree authorized by the SOP of the program• Independently and effectively resolves advanced accounts with minimal supervision• Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly Show less