Emily Partyka

Experience

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  TruStone Financial

  May 2006 - Aug 2006

  Support Services Clerk (Summer Temp)

  Answered phone calls from customers and co-workers about questions.Filed papers and prepared files to be scanned to CD’s.Organized incoming and outgoing mail. Entered data into computer and processed service requests.

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  TruStone Financial

  May 2007 - Aug 2007

  Support Services Clerk (Summer Temp)

  Answered phone calls from customers and co-workers about questions.Filed papers and prepared files to be scanned to CD’s.Organized incoming and outgoing mail. Entered data into computer and processed service requests.

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  Robbinsdale Area Schools (in Minnesota)

  May 2008 - Jul 2012

  Create and establish an environment that encourages all children to assume responsibility for developing their social, physical and intellectual skills.Develop and implement creative, research and social based procedures for special needs students in the before and after school programs. Essential to have the ability to multi-task and work on many projects at once depending on the children and their needs.Establish ideas, solutions, activities, games and projects without assistance under tight deadlines. Show less Brainstormed, planned and implemented over 40 hours of training each school year.Setup audio and visual equipment needed for presentations and verified all PowerPoints worked properly.Helped troubleshoot when equipment was not working properly.Met with presenters prior to training to go over expectations and materials needed for training.Worked with others to plan worthwhile training for staff.Followed up with presenters to thank them and explain feedback from the surveys handed out at the end of the training sessions. Show less

  • Special Needs Assistant

    Oct 2010 - Jul 2012

  • Training Committee

    Aug 2010 - Jul 2012

  • Educational Assistant

    Aug 2010 - Oct 2010

  • Educational Assistant (Summer Temp)

    May 2008 - Aug 2010
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  Wells Fargo

  Aug 2012 - Nov 2013

  Loan Document Specialist

  Quickly learned Wells Fargo refinance and FHA guidelines, which has lead to an account portfolio of 110 clients.Communicated with approximately 30 customers a day about their progress through the refinance process. During phone calls I answered any questions and provided guidance with any issues they were having during the refinance.Contacted title and insurance companies to request information relating to customers’ refinance.Organized a workflow to improve loan-closing rate. Met deadlines while handling multiple high priority projects. Show less

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  Robbinsdale Area Schools (in Minnesota)

  Nov 2013 - Sept 2022

  Manage the child and family journey within the Adventure Club and Early Adventures Preschool programs. We deliver a positive experience that helps the children grow socially and emotionally in addition to their daily education. I help sell our programs along with managing a team to develop and execute family onboarding, varying activities for children and planning for long term growth of our programs.Key Accomplishments:● Grew the before-and-after-school program from 30 daily attendees to more than 90 within a single school year.● Designed processes and procedures to transition 200+ students from distance-learning to in-person learning.● Successfully ran a state-mandated, full-day Critical Care Program and full-day Preschool Program while under unusual circumstances.● Developed a system to track meals served, transportation usage and other important metrics which was adopted by the program district wide.● Worked with cross-functional teams to provide transportation for our program at 10 locations with tight deadlines and limited resources.● Tracked and managed site budget, staff hours and schedules, evaluations and program needs.● Organized multiple staff trainings and meetings to help streamline the program’s day-to-day processes.● Managed 15 staff during the school year and 35 or more staff during the summer.● Planned approximately 43 field trips including the necessary details like transportation, fieldtrip contracts, budgets and activities for each school year and summer programs.● Communicated with children’s families, staff and community members about program information.● Hired and trained staff for school year and summer programming.● Built relationships with families, school staff and community members to create a safe, positive environment.● Successfully completed MAAP Accreditation re-evaluation. Show less ● Built strong relationships with the children and families. ● Managed day-to-day operations to ensure smooth staffing changes and location coordination.● Answered any questions or concerns from parents and family, members of the community and staff.● Learned the MAAP Accreditation process and led the staff through a successful accreditation evaluation.● Provide a safe, clean and welcoming environment for children to be successful.● Planned field trips, special events and other activities for the program.● Assisted in completion of staff evaluations (yearly).● Addressed and solved issues regarding children, parents and the program’s staff.● Planned and scheduled non-school day activities and hours for staff. Show less

  • Program Site Supervisor

    Aug 2016 - Sept 2022

  • Assistant Site Supervisor

    Jan 2015 - Aug 2016

  • Special Needs Assistant/Assistant Site Supervisor

    Nov 2013 - Dec 2014
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  Modern Campus

  Oct 2022 - Aug 2024

  Implementation Consultant

  ● Developed an extensive working knowledge of Lumens product suite and higher education business processes.● Coordinated client onsite/remote workshops, providing effective training to maximize the use of the software.● Collaborated with product advisors to seamlessly deliver the product to the customer based on their unique business needs.● Documented all training and implementation timelines, questions, to do’s, etc. using Monday.com to maintain transparency of project progress.● Helped review, update, and manage internal and client-facing documentation.● Played an active role in all phases of clients’ implementations of the Lumens software, a cloud-based platform for higher education institutions.● Provided project support to the consultant team and across a portfolio of projects, acting as the primary contact for the client and answering any product or implementation questions.● Trialed issues and provided first level support, identifying issues where support may be required by a senior consultant.● Independently prepared and led project status calls with the client, tracking their progress through the implementation process and identifying key activities over the next 2-3 weeks.● Performed project management tasks such as providing status reports (both internal and client facing), updating the project plan, presenting during steering committee meetings, and timely reporting on key project metrics.● Proactively identified risks, issues, and mitigation strategies on projects within my portfolio.● Responsible for requirements gathering, analysis, design and documentation for customer change requests.● Played a key role in reviewing, updating and improving our internal documentation, client-facing materials and project delivery methods. Show less

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  Arux

  Aug 2024 - now

  Customer Success Associate