Brittany Cooper

Experience

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  Tmobile Phone Zone

  Feb 2014 - Sept 2014

  Customer Service Representative

  Managed large amount of inbound and outbound calls to customers for customer support, technical difficulties and account support. Exceeded sales goals and followed communication “script” when handling different topics.

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  Home

  Sept 2014 - Aug 2015

  Stay at Home Mother
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  Hamilton Relay

  Aug 2015 - Nov 2016

  Caption Assistant/Floor Supervisor

  Responsible for relaying telephone conversations for individuals who are deaf, hard of hearing, or have difficulty speaking. Monitored and graded phone calls based off company policies along with managing break times and lunches. Shadowed and trained new hires during and after training on the call floor.

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  Cochran Mortuary & Crematory

  Nov 2016 - now

  Office Manager/ Assistant Funeral Director

  General office duties, accounts payable and receivable, resolve client issues via phone, email and in person. Create and personalize all service preparations and memorabilia for services ranging between 50 – 500 people. Company supply order and inventory. Also funeral direct.