Experience

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  Saic

  Jun 1996 - Sept 1998

  Customer service specialist

  Answered incoming calls from customers, opened and escalated trouble tickets to appropriate departments. Recorded all steps toward problem resolution in trouble tickets and reported statuses to shift lead.Performed daily maintenance on network such as: hardware/software upgrades, troubleshoot network outages

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  Sprint

  Sept 1998 - Apr 2002

  Network operations specialist

  Remotely maintained and repaired Frame Relay and ATM networks in a 24x7 data operations center and provided assistance to the client when necessary.Worked closely with internal departments to develop applications to track network performance and maintained a daily log of network occurrences. Responsible for training and assisting new staff in the understanding of the network architecture and applications used in the operations center. Performed loop tests on circuits to isolate circuit issues, opened with trouble tickets with local carriers for resolution when necessary. Show less

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  Swift

  Jan 2003 - now

  Primary responsibility is focused on all aspects of the development and design of F5 BIG-IP solutions for LTM (Local Traffic Manager) and ASM (Application Security Module) products in the Production and Enterprise environments. Required to produce detailed installation and configuration documents which thoroughly describe the solution, installation and fallback steps plus the necessary code for implementation.Additional responsibilities include managing group work load through weekly backlog reviews, prioritization of requests and coordination of delivery with developers. Support qualification and operational teams as CoE, handle vendor escalations/interactions as well as conduct vulnerability risk assessments. Key project participation has included supporting the migration to a virtual VMWare ESXi infrastructure, developing custom solutions for Instant Payment and API commercial initiatives as well as participating in an OpenShift/F5 Container Connector PoC. In-depth knowledge developing and troubleshooting LTM/ASM configuration objects such as; Virtual Servers, profiles, writing custom iRules, SSL/TLS offload, SNAT, Persistence, TMOS upgrades, ASM Signature Set updates and ASM Policy maintenance Show less Primary activities focused on supporting the monitoring and control activities for the core Production network, systems and applications in a 24x7 mission critical data center environment. Other activities included the preparation, planning and implementation of changes during weekly maintenance window. Involved analyzing risk associated with changes, documenting implementation, verification, and fallback steps. Communicated and coordinated across the organization to identify inter-dependencies between environments. Represented the team in all phases of project delivery; reviewing design and implementation documents, organizing operational readiness tests and developing support documentation. Key project participation included Prolexic DDoS protection and Whitelisting services, T2S eVAN solution, Cisco 6807-XL migration, GoLocal India Operational Readiness testing. Operational experience installing, configuring and troubleshooting the following vendors and protocols; Cisco, Juniper, Checkpoint, FortiNet, Riverbed, F5 BIG-IP, IPSec VPNs, BGP, EIGRP and TCP/UDP. Provided On-Call support to Operations teams to assist in the resolution of complex problems that occurred out of office hours. Show less

  • Cyber Security Program Manager

    Sept 2021 - now

  • Lead F5 Engineer

    Jan 2016 - now

  • Senior Network Engineer

    Jan 2003 - Jan 2016