Experience

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  Bradesco

  Jan 2008 - Sept 2010

  Maintain calendar of appointments for assigned staff or department;Answer telephones providing callers with specific information, transcribing messages, and when necessary directing callers to appropriate staff or voice mail;Maintain good working relationship with clients and employees, providing assistance or directing them to the appropriate department to resolve questions or issues;Monitor and order general office supplies as needed;Provide additional support through copying, faxing, and mailing as requested by assigned staff; Show less

  • Administrative Assistant

    Jan 2009 - Sept 2010

  • Administrative Assistant

    Jan 2008 - Mar 2010
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  O boticário

  Jul 2014 - Oct 2016

  Auditor

  • Managing the less complex audits and delivering more complex audit issues to the senior auditor andhead of audit support• Collecting evidence, reviewing documents and perform analysis for such audit assignments• Maintaining a professional approach when conducting challenging or difficult conversations with storestaff• Ensuring that an action plan is put in place to address any issues discovered during audits• Follow-ups on responses, highlighting the potential risk

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  Accenture

  Mar 2019 - Sept 2019

  Bilingual customer support associate

  • Reviewing famous social media issues, analyzing and troubleshooting the problem, and providing the best resolution for the user• Managing case queues and following up on open tickets• Diagnosing and resolving problems facing multiple users• Identifying trending problems to provide proper feedback• Expert in associated support tools and processes

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  Apple

  Sept 2019 - Mar 2021

  Portuguese user support specialist

  •Providing global customer support for SEED and helping with Portuguese translations• Collaborating with cross-functional departments• Troubleshooting technical issues using a variety of tools• Identify and analyze customers’ needs and issues in order to resolve tickets and achieve a high level ofcustomer satisfaction• Build relationships and trust with customers through open and interactive communication• Meet individual and customer support team goals and objectives

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  Vaco

  May 2022 - Apr 2023

  Legal assistant