Experience

• 

  Macy's

  Oct 2010 - Mar 2013

  Beauty advisor

  Assisted customers in procuring cosmetics and promoting healthy skin care. Responsible for stocking case lines, maintaining department visuals, and training cosmetic employees.

• 

  University of the pacific

  Jan 2011 - May 2011

  Amplified black widow spider silk genes from the provided cDNA in order to synthesize proteins for spider silk fiber production. Collected and dissected members of the species, Euphilomedes, in order to trace the evolutionary history of eyes in arthropods.

  • Research Assistant for Craig Vierra, Ph.D.

    Jan 2011 - May 2011

  • Research Assistant for Ajna Rivera, Ph.D.

    Jan 2011 - May 2011
• 

  Walgreens

  Sept 2012 - Jan 2015

  Senior certified pharmacy technician

  Delivers quality patient care and excellent customer service by assisting pharmacists in entering, filling, and billing prescriptions. Responsible for insurance billing inclusive of processing Medi-Cal TARs, Medicare, and third party prior authorizations. Trained and experienced in compounding medications. Promotion to Immunization Specialist involves maintaining inventory of all vaccines and supplies, and monitoring immunization promotions and sales. Promotion to Senior Technician involves inventory management, inclusive of maximizing the gross margin return on investment by reducing procurement costs and carrying costs of all pharmaceuticals and supplies. Other Senior Technician responsibilities include training and developing technicians and pharmacists in workflow and billing, scheduling technicians and pharmacists in accordance to the monthly budget provided by the district, as well as ensuring all pharmacy team members consistently provide quality patient care and reach various district sales goals. Mostrar menos

• 

  Genentech

  Oct 2018 - Nov 2021

  • Created content for the 1R Synergy session by working closely with the Design Lead, FOM, FBTs and HBTs. By working with these internal partners, I was able to help design and facilitate a 3-day session, bringing together our home office and field partners in Synergy. Positive feedback was received, stating that the sessions were productive, a great learning experience for all, and truly aided in alignment across roles.• Led the Case Manager (CM) team in the Clinical Coordinator (CC) Agility efforts by establishing alignment and follow-through of processes. Served as the primary CM for the Respiratory Design Lead, working closely with CC partners and Esbriet Support Team partners. The work completed during this project helped identify the best means of scheduling CC sessions for our patients, resulting in the new process our CCs are implementing today.• Assisted with a pilot by ensuring our CMs are following through on process-specific to our vendor's accounts. The work completed on this project is helping to determine if Access Solutions can partner with a 3rd party vendor to complete prior authorizations for customers.• Served as a Home Based Trainer, training new hires (Esbriet and Ocrevus), and designing training programs as a Subject Matter Expert (SME) for current processes. Successfully designed over 25 training programs for Esbriet launch, recreating them as needed for program enhancements and PACT launch.• Served as a PACT SME/trainer for all CMs across Therapeutic Areas. This task was completedsuccessfully with only a 2-week preparation time for all CMs. Designed and delivered pull-throughtrainings for Esbriet as a SME and trainer, and continued to assist troubleshooting during launch.• Assisted Xolair, Lucentis and Ocrevus teams, allowing me to gain reimbursement experience and program knowledge of in all therapeutic areas. Mostrar menos • Providing coverage as a Clinical Specialist in Rheumatology; promoting Actemra and Rituxan in the San Diego Territory in a stretch assignment. Key experiences include:o Completed clinical training and certification in less than 6 weeks, enabling expedited support for customers in the Field.o Bridging clinical messaging and access knowledge for customers to provide comprehensive support and reduction of resolution time.o Collaborating with FRM, RCC, RPAM and other partners (both internal and external), to execute consistent messaging and to reduce duplication of efforts, resulting in greater customer satisfaction and stronger partnerships.o Providing virtual support for customers during the COVID-19 Pandemic, including phone check-ins and video conference meetings with physicians, resulting in continuity of customer support. Shared best practices with peers to contribute to the team resources available for maximizing virtual support. Mostrar menos • Provided Respiratory FRM Coverage for Northern California, managing accounts and collaborating with internal and external partners. Key experiences and impact:o Educated all proactive accounts to support the pre-filled syringe launch, empowering the accounts with necessary resources to successfully transition patients to the pre-filled syringe.o Partnered with the Regional Foundation Specialist to support accounts through the conversion to theGenentech Patient Foundation, resulting in a smooth transition for accounts within the territory.o Partnered with NorCal FRMs to support Stanford Specialty Pharmacy by representing Genentech as the lead FRM for Respiratory during the Stanford SP in-service, ensuring that Stanford has all the necessary resources to obtain Esbriet through their Specialty Pharmacy.o Successfully navigated practice through site of care shift obstacles, resulting in continuity of care for affected lives.o Buy & Bill Experience:- Successfully lead 3 buy & bill in-services, providing the practice with critical information needed to make an informed decision, should they decide to pursue buy & bill.- Supported 2 offices in their decision to expand their volume of current buy & bill patients, equipping the practice has all the information they need to make an informed decision.o MPS experience:- Enrolled 3 new practices to MPS, training all users, empowering them to maximize MPS utilization and elevate their current processes in getting patients access to Xolair.- Partnered with MPS Superusers to support 4 practices as they managed turnover within their offices.Trained and onboarded all new users to MPS, enabling the practice to maintain patient continuity of care as they manage turnover.- Supported a large practice through the acquisition of another practice by partnering with MPS Superusers to merge the two MPS accounts. This allowed the practice to ensure continuity of treatment for their Xolair patients through the acquisition. Mostrar menos

  • Senior Case Manager

    Sept 2014 - Nov 2021

  • Immunology Clinical Specialist (Stretch Assignment)

    Jan 2020 - Jan 2020

  • Respiratory Field Reimbursement Manager Rotation

    Oct 2018 - Feb 2019
• 

  Viiv healthcare

  Nov 2021 - Jun 2024

  Field reimbursement manager

  • Served the territory’s HIV community through the education (in-person and virtual based on customer preference) of various private practices, clinics, 340B entities, FQHCs, and large health systems, leading to the successful implementation of long-acting injectables. Key experiences and impact:- Assisted a small private practice in transitioning 40+ patients from clinical study drug to commercial drug through billing, prior authorization, and acquisition education.- Educated multiple large health systems in implementing buy and bill for long-acting injectables, resulting in additional clinics within their health systems to adopt their model to serve additional patients.• As a Field Reimbursement Trainer for 2 years, I have assisted our Field Training Director in training and onboarding 4 separate training classes, by leading/creating both group and one-on-one in-person and virtual trainings, in addition to ride-alongs within accounts. Mostrar menos

• 

  Novartis

  Jun 2024 - now

  Associate director, access & reimbursement radioligand therapy