Jill Facarazzo

Experience

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  USAA

  May 1997 - Nov 2002

  Sales Instructor

  - Instructed employees on company policies, systems and routines for handling New Member requests and customer service requests, following prescribed training programs- Explain service forms and company procedures, using training aids, such as on-line modules, videos, slides and classroom instruction- Wrote, designed and produced classroom modules and curriculum- Evaluated learners’ mastery of learning objectives an sales techniques and provides appropriate feedback- Instrumental in the new design of windows based curriculum- Delivered new procedures and processes to over 200 employees in a limited time.- Facilitated classroom environment leaning for Property and Casualty Insurance Lines- Identified learning objective and updates existing and designed new curriculum based on business needs, performance gaps and knowledge and skill of learners.- Responsible for delivering training for selected learning opportunities for internal and external business partners, contracting and coordinating with subject matter experts (SME) to facilitate or identify outside training programs or delivery methods- Adjunct Professor of the year for Rio Salado in corporation with USAA Show less

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  Farmers Insurance Group of Companies

  Nov 2002 - Dec 2007

  District Trainer

  - Created, modified and delivered Corporate messages and communicated to internal and external audiences regarding Underwriting programs- Provided small group training to Customer Service Representatives for the Arizona State P&C License and Life * Health License- Responsible for management and profitable development of all agencies within District- Worked closely with District Manager to increase Agent productivity in Commercial Lines- Provided Commercial Training Classes to engage Agents in cross-selling Commercial Insurance with personal lines Show less

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  Surety Placement Services, LLC

  Jan 2007 - Apr 2011

  Director of Operations

  - Oversees core business and operational development functions (e.g. finance, quality control, human resources, surety management) within office- Supervise staff of 15 and direct systems implement to support major contracts with Zurich, HCC, Insco Dico, RLI, and Great American.- Challenged to initial improvements for under-performing account managers, including product support, underwriting reviews, and desk efficiencies.- Worked closely with Sureties to develop relationships and on-going communication- Power of Attorney for over 5 Surety Companies- Planned, created, and communicated monthly training schedule for specified courses. - Reports schedule, participant attendance and evaluations to the Management Team in order to maintain accurate reviews.- Attends quarterly management meetings in order to report progress on training initiatives and new product recognition Show less

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  DataSphere Technologies Inc.

  Jun 2011 - May 2016

  Sr. Sales Training Manager

  - Devoped and tracked effectiveness of training programs. Monitor adherence to the established training prgrams to ensure high quality in the training programs between two different sites- Facilitates and presents to individuals and group settings, including participants at the CEO, Vice President, and Managerial level- Provides support in development of training recommendations to address specific business initiatives- Delivered group training for key initiatives including new products and system enhancement- Tracks performance and supports any identified retaining opportunities- Implemented monthly continuing education classes to develop Account Executives- Partnered with different deparmtents to achieve overall company goals- Collaborated with Human Resources to schedule New Hire Training and weekly training session based on sites need- Responsible to develop, conduct,. and manage our New Hire, Coninuing Education, and Manager Curriculum Show less

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  Freedom Financial Network

  May 2016 - Feb 2017

  Corporate Trainer

  As Corporate Trainer, I have an important role in promoting the development of our most important asset, our talent.Some of my responsibilities include: Create, facilitate and conduct New Hire Training Create and conduct on-going training programs to meet the Freedom Financial Network culture Utilize a variety of training methodologies, techniques, concepts, learning tools and practices to ensure maximum learning effectiveness. Fostering a positive, practical, and effective on boarding process for new hires Collaborate with QA Team and existing subject matter experts to ensure training is up-to-date Show less

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  Freedom Financial Network

  Feb 2018 - May 2020

  Sr. Manager of Training and Development

  Oversee a team of trainers, plan, conduct, and coordinator programs that enhance the knowledge and skills of employees across our organization. I conduct both on-boarding and continued education for both new, tenured, and newly promoted employees; while provide support and development to trainers. Collaborating with the recruitment and operational leaders so that the team can successfully deliver best in class training programs. In addition, I ensuresthe training team operates with the highest standards and delivers training programs in creative, audience-centrist ways. Show less

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  AlphaLight Capital LLC

  May 2020 - now

  COO and Co-Founder of AlphaLight Capital LLC