Alicia Dennis

Experience

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  DTE Energy

  Mar 1997 - Jun 2017

  Specialist I - Special Handling

  Analyzes, investigates and communicates customer requirements regarding past due amounts, turn-ons, billing, disconnects, payment plan, service order, and security deposit requests. Duties include: Satisfactory resolving internal and external customer inquires concerning collection policies and procedures, billing issues and complaints. Administering letters related to resolution of the customer accounts. Negotiating payments and resolving billings problems. Preparing and documenting information to address media or management inquiries and performing collection functions and documenting requirements to collect account. Show less

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  UWUA Local 223

  Aug 2013 - Jun 2017

  Women's Director

  Appointed to assist the Community Service Director with motivating, encouraging, and strengthening women in the workforce by bridging the gap between men and women and increasing unity with the local. My duties include organizing activities to engage members and facilitating monthly membership meetings.

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  UWUA Local 223 Gas Division

  Jan 2015 - Jun 2017

  Recording Secretary

  My position requires me to keep a true record of all proceedings of the Division, including reports of the Treasuer. I receive , read and safely keep all records, papers and documents. I ensure to properly represent members in dealings with supervision/management and uphold the contract as set forth.

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  United Way for Southeastern Michigan

  Jun 2017 - now

  Labor Liaison

  As the Labor Liaison I engage organized labor to serve the community in a variety of community service projects.