Alicia Dennis

Alicia Dennis

Specialist I - Special Handling

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location of Alicia DennisDetroit, Michigan, United States

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  • Timeline

  • About me

    Labor Liaison at United Way for Southeastern Michigan and Metro-Detroit AFL-CIO

  • Education

    • AFL-CIO & United Way Community servicess.

      2016 - 2016
      Certificate of completion Community services Pass

      Activities and Societies: Review financial stability to assist with low income families. Volunteered for community services. Packed food boxes and distributed. Collect toiletries and provide to homeless.

    • Wayne County Community College District

      1988 - 1991
      Liberal Arts and Sciences/Liberal Studies

      General Studies courses taken.

    • Wayne State University

      2011 - 2012
      Certificate of completion for excelerated courses Labor Studies Pass

      Activities and Societies: Volunteering in community services Completed studies in Labor.

    • Michigan College of Beauty-Troy

      2010 - 2011
      License Nail Technician/Specialist and Manicurist Graduation

      Licensed NailTech State of Michigan

  • Experience

    • DTE Energy

      Mar 1997 - Jun 2017
      Specialist I - Special Handling

      Analyzes, investigates and communicates customer requirements regarding past due amounts, turn-ons, billing, disconnects, payment plan, service order, and security deposit requests. Duties include: Satisfactory resolving internal and external customer inquires concerning collection policies and procedures, billing issues and complaints. Administering letters related to resolution of the customer accounts. Negotiating payments and resolving billings problems. Preparing and documenting information to address media or management inquiries and performing collection functions and documenting requirements to collect account. Show less

    • UWUA Local 223

      Aug 2013 - Jun 2017
      Women's Director

      Appointed to assist the Community Service Director with motivating, encouraging, and strengthening women in the workforce by bridging the gap between men and women and increasing unity with the local. My duties include organizing activities to engage members and facilitating monthly membership meetings.

    • UWUA Local 223 Gas Division

      Jan 2015 - Jun 2017
      Recording Secretary

      My position requires me to keep a true record of all proceedings of the Division, including reports of the Treasuer. I receive , read and safely keep all records, papers and documents. I ensure to properly represent members in dealings with supervision/management and uphold the contract as set forth.

    • United Way for Southeastern Michigan

      Jun 2017 - now
      Labor Liaison

      As the Labor Liaison I engage organized labor to serve the community in a variety of community service projects.

  • Licenses & Certifications

    • Labor Studies graduate from Wayne State University

  • Volunteer Experience

    • Volunteer

      Issued by United Way SE Michigan on Jul 2015
      United Way SE MichiganAssociated with Alicia Dennis