Raymond Miller

Experience

• 

  Beau Rivage

  Mar 1999 - Jan 2010

  Sr. Computer Engineer
• 

  Hancock Whitney Bank

  Jan 2010 - Sept 2011

  Programmer/Analyst

  Develop primarily Intranet based distributed applications on the ASP.net (C# and VB.net) platforms to facilitate a wide variety of needs, some of which are specific to banking, many of which are more general in purpose.

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  Hancock Bank

  Sept 2011 - Jan 2014

  Information Services Manager

  Manage a team of developers who create, maintain and support distributed applications for facilitation of communication, collaboration, and dissemination of information throughout the company. Our platforms include ASP.net, Microsoft SharePoint, IBM BPM as well as a myriad of other technologies to fill niche requirements including JavaScript, traditional .net, SQL. We perform analysis as well as development duties, assisting in process analysis, requirements gathering, project management, and application lifecycle. Show less

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  Hancock Whitney

  Jan 2014 - Dec 2023

  Business Process Engineer

  Review established business processes and design end to end automation solutions to gain efficiencies, reduce risks, decrease costs, and/or increase productivity. Develop new business processes to the same end. The nature of this role requires development of solutions that integrate often disparate platforms. Primarily I develop ground up ServiceNow custom applications to drive these processes, but will also, in cases where there is benefit or necessity, develop solutions that are driven by other platforms such as SharePoint or 4th gen languages such as C#, JAVA, and Javasript (for pure client side functionality). Show less

• 

  The First Bank

  Dec 2023 - now

  I manage a team of IT Service Desk agents for internal IT support and operations. Review existing business processes and target new processes for purposes of Automation in order to gain efficiencies, reduce risk, lower costs, and/or increase productivity. Evaluate new and emerging technologies for potential current and future implementation such as generative AI, and emerging 5th gen automation and development platforms. Pen standard operating procedures, strategic goals, development frameworks, and policies as a foundation for an Automation Solutions team.

  • Service Desk Manager

    Dec 2023 - now

  • Automation Solutions Manager

    Dec 2023 - now