Mohit Sharma

Experience

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  Shree Hira Info Pvt Ltd

  Nov 2003 - May 2004

  Trainee

  o Installing Drivers &Software’s.o Assembling PC, Installing Dos, Win 98, ME

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  ACCEl Ltd

  Jun 2004 - Mar 2006

  Team Member

   Installation, maintenance and troubleshooting of Windows-98, 2000, win XP, Win NT. Configuring win proxy, Internet sharing, Symantec Antivirus Corporate and Enterprise Editions. Outlook, Installation and troubleshooting of peripherals as printers, Network printers, UPS etc.

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  Computer Network

  Apr 2006 - Dec 2008

  Sr. System Engineer

   Handling Winxp as well as Win98 on client systems.  Handling Desktop, Laptop & Printers Related problems. Troubleshooting of Simple networking related issues. Monitoring & Maintaining Computer Systems. Replacing parts as required in Desktop, Laptop, Printers Installation, Configuration of, Symantec, Windows Ghost. Backup and restoration on client systems. Responsible for escalations of technical issues

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  Wipro

  Mar 2009 - Dec 2010

  Senior System Engineer

  Worked as an Engineer-Windows Administrator, giving 24*7 supports, all branches are connected with Head Office. I was responsible for maintenance and growth of LAN/WAN environment including domain controllers, print servers, ftp servers, mail servers, database servers, DNS, DHCP.Responsible for:  Configuring and managing users mailbox on Exchange 2007 server Managing DC with 16 ADCs Managing Blackberry enterprise server 4.1 Managing Users and Groups on Network. Managing Printer Server and File Server. Managing DHCP and DNS Server. Managing Symantec mail security gateway (8236)  Managing windows 2003 Active directory domain Infrastructure. Administrating ISA 2004 web proxy server and Web sense Internet filtering software.  Maintain and check daily documentation of check list and services of all servers and network uplink reports. Vendor coordination for IT implementation and Troubleshooting issues  Managing centralized Symantec antivirus enterprise edition for organization  Monitoring & Generating Reports of servers CPU, RAM, HDD utilization. Perform 24x7 hours standby duties when assigned Show less

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  Indus Towers Limited

  Feb 2011 - Nov 2015

  IT Executive

  Responsible for:  Management & Uptime of Servers, Internet Links, WAN Links, MPLS Links, and HO Infrastructure, IT Security deployment. Maintaining the LAN/WAN Infrastructure & IT assets along with IT support team at All 18 circles in India. Helpdesk deployment, management & remote support for users at Head Office as well as All 18 Circles in India. Server Up gradation, Optimization, Virtualization & new installations. Configuring and managing users mailbox on Exchange 2007/2010 server Managing DC with 16 ADCs Managing Blackberry enterprise server 4.1 Managing Users and Groups in AD. Managing Printer Server and File Server. Managing DHCP and DNS Server. Managing centralized Symantec antivirus enterprise edition for organization  Monitoring & Generating Reports of servers CPU, RAM, HDD utilization through Remedy BPPM & BMC. Manage Support for iPhone, iPad. Server Backs & Restore. Monitoring Internet Activities. Manage SCCM 2007 Server. Software Distribution through SCCM. Monitoring user’s Laptop/Desktop through SCCM. Manage Lync 2010 Server. Handling User’s daily call logging Responsible for SLA breach. Manage Wipro Team. Show less

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  Wipro

  Nov 2015 - Dec 2018

  Technical Project Manager

  Appointed as technical project manager for North & East region, Participate and lead initiatives related to the installation, configuration & troubleshootingDeliverableso Project Management for Implementation of Microsoft Products like Active Directory, Exchange, Hyper V etc.o Creating and monitoring of deployment project plans including resource planningo Handling escalations and ensuring committed SLA’s were meto Engagement with third party vendors for project delivery.o Publishing Dashboard, Project Update as per agreed frequency and conduct reviews with Customers.o Responsible for Project related documents repository & knowledge base for known issues.o Involved in internal quality audits delivered at customer siteo Managing End User CommunicationTechnologies Coveredo Azure Services implementationo O365 tenant Migration & Administrationo Active Directory Implementation, Configuration and migration using ADMT tool.o System Center Configuration Management (SCCM) & Data Protection Manager.o Exchange Installation & Configuration.o Hyper V Installation, Windows & SQL Failover Configuration.o Symantec & TrendMicro Mail Gateway.o Websense Content Filtering, Commvault backup & Symantec Endpoint protection Show less

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  Indus Towers Limited

  Dec 2018 - Jun 2021

  Assistant Manager – Corporate IT

  Driving the IT infra operations including data centers, networks & cloud. Vendor Engagement for efficient and cost-effective solution for IT infrastructure.Microsoft Azureo Migration of different workloads from On-prem to Azure o Best practice implementation (Logical resource group, configure Log analysis, backup configuration of critical applications, auto scaling & resource tagging)o Cost reduction for Azure Workloads by Analyzing resource utilization and consumption (Runbooks for auto start/stop VM’s, optimizing the VM resources, migration of less utilized VM’s from Azure to On-prem)Office 365o Migration of ~5000 Users to O365 from Exchange 2010o Driving User adaption/Training for various Products like SharePoint Online, OneDrive for Business, Microsoft Teams, Forms, Flow, PowerApps, PowerBi etco Implementation of Office 365 Security Policies – resulting in highest score for security posture in similar industry External sender/recipient identifier for emails OneDrive Client Sync Restriction Exchange & SharePoint file download restriction Enabling RMS policies & labels Self Service password reset Multi factor authentication User impersonation Intune MAM Policy Windows Information protection Conditional Access Policies Restricted access policies in SharePoint onlineo Office 365 License management & reportingo Migration of meeting room booking portal to O365 room mailbox featureo Migration of On-prem file servers to SharePoint Online.o Office 365 backup implementation from cloud to on-premo Office automation Tools (PowerApps, PowerBi, Flow)Windowso Accountable for routine operations (Health check, Incident, Service request & Change Management) o Windows Server License optimizationo Physical Server Optimization – Physical to VM conversiono System Center Configuration Manager (SCCM) Increase in SCCM Compliant machines from 56% to 87% Configure cloud management gateway with Azureo Symantec End Point ProtectionSSPR Show less

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  IGT Solutions

  Jun 2021 - Jul 2022

  Server and Cloud Global Support Member

  Server and Cloud Global Support

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  Jubilant Ingrevia Limited

  Jul 2022 - now

  Deputy Manager

  Handling global Infra support for 5000+ employees across India and North America Location.Infra Supporto Vendor Management wrt Ticket analysis, SLA performance, Change Management and Service Improvement Planso Operational reviews at different level with different tower leads on periodically basiso Partner governanceo Project Review discussions with Partner and Managemento Closely working with Internal Audit teams to discuss the scope & findings of audits (Kick Off & Exit Meetings)o Drafting the policy, processes and Procedures required for ITIL process implementation at organization levelo Risk Review discussionsOffice 365o New IT Digital Initiatives like, OneDrive adoption, On-prem file server migration to SharePoint online, Process automationso Strengthen O365 Security posture by reviewing Security policies on periodically basis and update if required.o Office automation Tools (PowerApps, PowerBi, Flow)o O365 License Optimization o SharePoint Online – Site Creation, restricted access rights, restricted sites, data audit and restoration, Compliance & Security policies, retention Policieso OneDrive for business – User data migration, additional user mappingo Exchange Online – License assignment, retention policies, delegation access, calendar access, mail flow rules creation and modification as per business requiremento Azure AD - Azure SSO, Enterprise App Registration, MFA registration, SSPR, Conditional Access, Access log reviewo Azure – Resources creation, access enabled, utilizationWindowso Active Directory – Domain replication between 30+ domain controllers, group policy creation, user report and take action on non-compliance users (Password Never expire, last password set), fin-grained password policies for admin userso Windows Server License optimizationo Physical Server Optimization – Physical to VM conversiono NPS policies for Wi-Fi authenticationo DNS & DHCP monitoringo Veritas NetBackup policies reviewo VMWare Monitoring Show less