Ishtiaque Bin Ashraf Hossain

Experience

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  VU Mobile Ltd (ZED Group)

  Apr 2012 - Jul 2013

  Customer Support Executive

  1.Handled calls regarding customer’s queries of different value added services.2.Replied to emails from different operators and help text messages of the customers.3.Cross sale different value added services to the customers.4.Conducting surveys through phone calls and analyzing the data to bring out the root cause of customer dissatisfaction and reporting customer’s problems regarding the services to the CS manager and the IT department.5. Providing training and service knowledge to the new customer support executives.6. Enhanced the monthly KPI of CS department by 10-15% by brilliant team performance.7. Assisted the HR manager in calling new candidates for interviews.8. Checking the daily attendance and Over time(OT) of CS executives and reporting to the line manager. Show less

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  Malaysia Airlines (GSA) - Union tours and travels

  Aug 2013 - Oct 2013

  Sales Officer

  1. Preparing monthly sales report.2. Agency visit and communication with travel agents.3. Handling air ticket booking for PAX.4. Creating new PNR and booking air tickets during extreme situations.5. Providing information about MH promotional activities to Agencies.

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  VU Mobile Ltd

  Nov 2013 - Jul 2014

  HR Executive & Supervisor- Customer Support Department

  HR Executive Duties/Responsibilities: 1. New Recruitment/talent acquisition2. Internal training, mentorship3. Organizational development 4. HR Process development and management5. Company PR management6. Preparing daily and monthly attendance and leave summary report7. Assisting the Admin Executive in vendor management8. Organizing office parties and corporate meetings outside office premises. Supervisor- Customer Support Department Duties/Responsibilities:1. Preparing Roaster for Customer Support Executive2. Monitoring Customer Support Executive’s leaves and their duties.3. CS Executive performance evaluation4. Daily/weekly CS Performance reporting.5. Preparing reports on CS performance and VAS service activation and deactivation reports6. Sharing MOBILE CONTENT schedule to CS Executives for cross selling.7. Training new CS Executives on verbal communication and telemarketing8. Customer Complaint management and reporting to the IT & QA team.9. Identifying and reporting the daily/weekly faulty charging issues of the company’s VAS in all mobile operators. HR projects/Development done in VU Mobile Ltd:• Daily attendance and summary report was prepared to identify the defaulters (late comers, absentees and other defaulters)• Prepared Job description Bank (all available job position responsibilities, educational & professional requirement and salary & benefit) was prepared for quick Job posting.• Three days training package for CS Executive to bring out 90% consumption of product & service knowledge• Survey on the costing of CS operation in VU Mobile’s premises and survey of job satisfaction of employees.• Communicated with call centers for CS outsourcing and selected DIGICON TECHNOLOGIES LTD.• HR hand book development. Show less

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  US-Bangla Airlines Ltd.

  Sept 2014 - Feb 2016

  Executive, Airport Service

  Job description mentioned in brief:1. Passenger's Handling2. Boarding pass issue.3. Handling the passengers in Check-in-Counter , Departure lobby, VIP lounge and Ramp duties.4. Enlisting the cargoes in-coming and outgoing followed by ensuring successful delivery to the customers/pax5. Attending the Boarding Gate and assist the staffs and passengers for a smother boarding.6. Provide Customer Support over phone and call management7. Preparing load and trim sheet for successful balance of aircraft for flying.8. Maintain Relationship with the frequent flyer PAX Show less

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  MY Outsourcing Limited

  Mar 2016 - now

  1. Over view the company's overall business operation.2. Sales strategy planning and deal closing.2. Project management3. New product/service idea generation 4. Investment, Profit & Loss management5. Leading the Business Development Department.6. Partnership Management (domestic & international)7. Monitoring the performance of Operation Department and identifying scope of developments.8. Recruitment of Mid level employees.9. Government Tender documentation10. Spoke person on behalf of management /BOD.11. Play a part in HR policy & strategy development.12. Representing the company in the international market.13. any other role assigned by management. Show less 1. Sell Contact Center Service, Contact Center Solution, Android Apps, SMS , VMS/IVR , Digital Marketing Services and plan various Brand Activation campaigns for renowned local and MNC companies/clients.2. Visiting potential customers to demonstrate products and gain new markets.3. Clients hunt, communicate, prepare own leads and ensure sales.4. Maintaining relationships with existing clients through regular review visits.6. Acting as a contact between the company and its existing and potential markets.7. Preparing various Product & Service related activation campaign for clients and rolling out the operation as per the planning8. Edit & prepare Power point presentation and proposal for new campaigns.9. Implement and execute marketing plans and strategies and convert as potential customers. Show less

  • Assistant General Manager, Business Development

    Feb 2024 - now

  • Head of Business Development / Sr. Manager

    Jul 2023 - Feb 2024

  • Business Development Manager

    Mar 2021 - Jul 2023

  • Assistant Manager, Business Development

    Feb 2018 - Mar 2021

  • Senior Executive, Business Development

    Mar 2016 - Feb 2018
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  MY Technologies Ltd.

  Oct 2024 - Feb 2025

  Business Consultant

  MY Technologies Ltd. is a sister concern of MY Outsourcing Ltd. under MY GROUP. MY Technologies is the first Technology company to introduce AI based Hybrid contact center solutions in the Bangladesh market. I have been assigned by the management to lead both the BD teams of MY Technologies Ltd. and MY Outsourcing Ltd.