Christina Hubbard

Experience

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  Citi

  Jan 2005 - Jan 2007

  Team Lead Customer Service Sales

  • Secured 3rd Place for Customer Service & Sales among 3,500 employees for two consecutive quarters, achieving 99% accuracy, and an astonishing 286% above the standard sales per hour (SPH) target.

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  Convergys

  Jan 2007 - Jan 2009

  Senior Consultant Team Lead

  • Elevated team performance and customer satisfaction as a SME by mentoring staff, defusing escalated calls with expertise, driving policy and process enhancements, and implementing advanced service strategies resulting in a consistent 98% quality score.

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  Www.RentItToday.com

  Jan 2009 - Jan 2012

  SEO Analyst - Digital Marketing and Sales Executive

  - Revolutionized the business model by implementing pioneering SEO and content moderation strategies, driving a 92% increase in website visibility and significantly enhancing digital reach.- Introduced coding efficiencies for data entry, reducing overhead costs by 86%, demonstrating exceptional operational and digital transformation leadership.- Developed and executed data-driven SEO strategies, optimizing content and website structure to improve search rankings and user engagement.- Led keyword research, competitive analysis, and performance tracking, leveraging tools like Google Analytics and SEMrush to refine marketing strategies.- Implemented on-page and off-page SEO techniques, increasing organic traffic and conversion rates.- Spearheaded PPC and digital ad campaigns, maximizing ROI and driving lead generation.- Collaborated cross-functionally to align SEO initiatives with broader marketing and sales goals, ensuring a cohesive digital strategy. Show less

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  Stafford Jewelers

  Sept 2012 - Jan 2014

  Sales Consultant

  • Strategically cultivated a high-value client portfolio, leveraging active listening & emotional intelligence delivering customized solutions. Consistent in surpassing monthly & annual targets by 120%.

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  RDI Corporation

  Jan 2014 - Jan 2022

  • Managed high-value client portfolios for Fortune 500 Financial Services, delivering tailored BPO strategies to bring client on-site internally managed. • Cultivated strong stakeholder relationships, effectively communicating project status, milestones, and strategic direction, ensuring alignment with organizational goals and securing average project satisfaction rating of 94%.• Implemented and facilitated a mentorship program across the organization, pairing with seasoned leaders with emerging talent, which fostered a culture of continuous learning and leadership excellence, and reduced turnover by 89%. Show less

  • Senior Program Manager

    Jan 2020 - Jan 2022

  • Corporate Sales & Marketing PMO Specialist

    Jan 2019 - Jan 2020

  • Program Manager

    Jan 2016 - Jan 2019

  • Supervisor

    Jan 2014 - Jan 2016
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  Webhelp

  Mar 2023 - Jun 2024

  Associate Director | Trust & Safety | Content Moderation

  • Strategic Leadership in Content Moderation: Restructured organizational processes resulting in a 12% improvement in AHT, a 21% increase in SLA, and a 42% increase in Utilization Rate.• Risk Management & Compliance: Implemented robust risk assessment protocols to identify potential threats. Ensured compliance with laws and regulations regarding online content and user data privacy.• Team Development & Management: Built and led a high-performing team of content moderators, analysts, and safety specialists, fostering an environment of continuous improvement and resilience.• Stakeholder Engagement: Collaborated closely with external partners to refine content policies and respond to emerging online safety trends. Show less

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  Concentrix

  Apr 2024 - now

  Senior Solutions Architect

  Lead end-to-end solutioning for complex, high-value deals, collaborating with sales, operations, and IT teams to drive successful implementations.Design innovative technology roadmaps that align with client needs, leveraging AI, automation, and cloud-based solutions.Develop pre-sales solutioning efforts, including RFP responses, pricing strategies, and proof-of-concept development.Drive innovation in CX and BPO solutions by integrating AI, RPA, and data analytics for enhanced service delivery.Partner with cross-functional teams to create customized solutions that support business growth and competitive differentiation. Show less