Anfernee Cheang

Experience

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  CTM Macau

  Sept 1999 - Oct 2006

  Principal Analyst Programmer

  * Led 4 IT team members and coordinated the CTM Call Center project as the role of technical manager* Implement 7 electronic workflow applications for company, including front-end service application, customer adjustment, refund, complaint, and internal employee leave application, etc.* Worked as billing System support for 4 years* Worked as Data Warehouse administrator for 1 year* Worked in Data Center Operation for 2 years* Familiar with Call Center Solution, including PABX, IVRS, Queuing, CRM systems* Familiar with Lotus Domino Designer, Percussion PowerFlow Engine, Electronic Workflow System, Prepaid & Postpaid Mobile Billing System* Worked with Oracle, SQL, C/C++ and .Net Language Show less

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  The Venetian Macao Resort Hotel

  Oct 2006 - Apr 2008

  * Member of VMRH Opening team* Project lead of a serious of hotel systems during VMRH opening period, including LMS (Property Management System), Online Reservation, POS, Luggage Handling, Coupon Handling, Spa, Call Accounting, Door Lock, and Digital Signature systems* Performed requirement analysis, business process design, vendor and cost evaluation, project timeline control and project implementation process * Member of VMRH Opening team* Managed QA/UAT team resources to perform QA process on different applications* Understood application behaviors and designed QA/UAT scripts for team members to perform QA test* Performed interpersonal communication within team members and users to help them achieving UAT goals * Understood application behaviors and designed QA/UAT scripts to perform QA test

  • Regional Project Leader

    Nov 2007 - Apr 2008

  • Regional QA/UAT Leader

    May 2007 - Nov 2007

  • Regional QA/UAT Specialist

    Oct 2006 - Apr 2007
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  MGM Macau

  Apr 2008 - Apr 2014

  * Responsible for analysis on application, data and process flow throughout the entire HR Department* Responsible for project management on both new applications and system changes* Familiar with Infinium (HRIS), Kenexa 2xB (Recruitment), Vurv (Recruitment), Cognos Framework Manager & ReportNet (Reporting), DMS (Document Management), and other HR applications * Built up project control documents and procedures for MGM IT* Led cross-functional teams to implement Back Of House projects and system changes* Managed vendors effectively to achieve goals in a timely and efficient manner* Familiar with Infinium (HRIS), Vurv (Recruitment), Virtual Roster (Rostering)

  • HR Business Analyst

    Dec 2009 - Apr 2014

  • BOH Business Analyst

    Apr 2008 - Dec 2009
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  The Venetian Macao-Resort-Hotel

  May 2014 - Nov 2015

  Senior Project Manager

  Worked as a senior role in the IT PMO team to lead 5-6 team members group to implement the pre-opening Hotel Area projects for the St. Regis Macao and the Parisian Macao. Job responsibility covers the successful implementation of projects and negotiation with vendors and senior executives on escalation cases. Further responsibility includes team member coaching and proposing annual appraisal of team members to management.

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  Grand Lisboa Palace - SJM

  Dec 2015 - Mar 2018

  * Solution Sourcing* Budget Planning* Project Management * Solution Sourcing* Budget Planning* Project Management

  • Manager - Application Solution

    Mar 2016 - Mar 2018

  • Project Manager

    Dec 2015 - Mar 2016
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  Galaxy Entertainment Group

  Apr 2018 - now

  Senior Manager, Enterprise Architecture

  Analysis, design and governance on enterprise wide solutions architecture.