David Knurowski

Experience

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  Harvey Norman Ireland

  Mar 2019 - Dec 2021

  Technical Support and Customer Service Agent

  Performing in store repair services, troubleshooting, technical support guidance and direct after-sales support to customers.Aiding with stock management, merchandising and sales operations.Keeping up with constantly evolving knowledge of tech industry. Working in a fast paced environment with constantly shifting priorities.

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  VMware

  Mar 2022 - Sept 2022

  SASE/SDWAN Support Intern

  Working with a CRM in monitoring support tickets, assigning cases, workloads, staying up to date on various customer SLA's and regulations all within a global team of Support Engineers.Working on projects involving data analysis, data visualization, automation, reporting using Power BI and Salesforce, and aiding in development of light Python/JavaScript applications. Developing knowledge of VMware's SDWAN solutions, cloud security and basic networking concepts

• 

  Blink Parametric

  Oct 2022 - now

  Information Technology Operations Analyst

  Assisting in the deployment, monitoring, and maintenance of IT systems across Microsoft Azure, AWS, and other cloud-based platforms. Promptly identifying and reporting incidents, vulnerabilities, or malfunctions, and adhering to established protocols for resolution. Streamlining operations through task automation with Power Automate and other Microsoft resources. Leveraging Python scripting for data analysis and visualization in support of various project teams.Facilitating the onboarding process for new employees and partners, ensuring they have access to requisite systems and resources. Offering ongoing support to address any emerging issues.Taking a proactive approach by conducting research, designing, and configuring innovative IT solutions to address and enhance existing operational challenges.Maintaining meticulous records, IT policies, and procedural documentation, upholding the highest standards of quality and accuracy.Acting as the Chairperson for the Change Advisory Board (CAB) and diligently tracking and administrating change requests. Show less