Zachary A.

Zachary a.

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location of Zachary A.Greater Philadelphia
Phone number of Zachary A.+91 xxxx xxxxx
Followers of Zachary A.235 followers
  • Timeline

    Sept 2015 - Dec 2016

    Music Department - Recording Studio Administrator

    Rowan University
    Glassboro, NJ
    Aug 2017 - Mar 2020

    Junior Associate

    First Fan Tickets, LLC
    May 2020 - now

    E-commerce Specialist

    Self-employed
    Current Company
    May 2023 - now

    Technical Support Representative

    SofterWare, Inc.
  • About me

    Software Support Specialist | Driving Client Success

  • Education

    • Kingsway regional high school

      2008 - 2012
      Honors/ap

      Activities and Societies: Homework Help Club

    • Rowan university

      2015 - 2016
      Bachelor of science (b.s.) management; entrepreneurship & music industry

      Activities and Societies: Music Industry Program, Rohrer Center for Professional Development, SHRM, SUP (see Volunteer Experience)

    • Rowan college at gloucester county

      2012 - 2015
      Associate of science (a.s.) business administration
  • Experience

    • Rowan university

      Sept 2015 - Dec 2016

      -Streamlined studio workflows, optimizing productivity and reducing project turnaround times-Provided technical expertise during recording sessions, resolving equipment issues efficiently-Cultivated positive client relationships through effective communication and exceptional service-Helped set up and organize open mics and Rowan Music Group events around campus Helped roll out career development for business students with a dynamic program:-Explore (LinkedIn & Alumni connections)-Engage (workshops/mock interviews)-Network (mocktail fairs/guest events)-Experience (LinkedIn updates/internships).

      • Music Department - Recording Studio Administrator

        Dec 2015 - Dec 2016
      • Center for Professional Development - Recruitment & Development Intern

        Sept 2015 - Dec 2016
    • First fan tickets, llc

      Aug 2017 - Mar 2020
      Junior associate

      -Utilized multiple POS and ticketing systems (Skybox, Autoprocessor ) to optimize inventory management-Handled inventory pricing for automation software (Broker Genius), 10% annual sales growth each year-Gauged popularity of events, adjusted exposure levels

    • Self-employed

      May 2020 - now
      E-commerce specialist

      -Pivoted to entrepreneurship post-COVID layoff-Focused on reselling scarce streetwear clothing and trading cards-Leveraged online platforms such as eBay, Grailed, StockX to establish a growing customer base and maintained industry knowledge (trends, rarity, inventory management)

    • Softerware, inc.

      May 2023 - now
      Technical support representative

      - Provide tailored optimization strategies and solutions to 10,000+ clients leveraging our SaaS platforms- Develop strong client relationships with a focus on effective communication, attentive listening, and a client-centric approach-Closed over 2.6k cases, 97 Net Promoter Score

  • Licenses & Certifications

    • Efset 67 advanced (cefr c1)

      Ef education first
      View certificate certificate
    • Nj life insurance producer

      National insurance producer registry
      Mar 2023
  • Volunteer Experience

    • Volunteer

      Issued by Sunday Breakfast Rescue Mission on Nov 2014
      Sunday Breakfast Rescue MissionAssociated with Zachary A.
    • Volunteer

      Issued by Habitat for Humanity International on Jun 2008
      Habitat for Humanity InternationalAssociated with Zachary A.
    • Leading Volunteer

      Issued by Alex's Lemonade Stand Foundation on Jun 2004
      Alex's Lemonade Stand FoundationAssociated with Zachary A.
    • Leadership Camp

      Issued by Valley Forge Military Academy & College on Jun 2004
      Valley Forge Military Academy & CollegeAssociated with Zachary A.
    • Assistant Treasurer/Volunteer

      Issued by Student University Programmers on Sept 2015
      Student University ProgrammersAssociated with Zachary A.