Zachary A.

Experience

• 

  Rowan University

  Sept 2015 - Dec 2016

  -Streamlined studio workflows, optimizing productivity and reducing project turnaround times-Provided technical expertise during recording sessions, resolving equipment issues efficiently-Cultivated positive client relationships through effective communication and exceptional service-Helped set up and organize open mics and Rowan Music Group events around campus Helped roll out career development for business students with a dynamic program:-Explore (LinkedIn & Alumni connections)-Engage (workshops/mock interviews)-Network (mocktail fairs/guest events)-Experience (LinkedIn updates/internships).

  • Music Department - Recording Studio Administrator

    Dec 2015 - Dec 2016

  • Center for Professional Development - Recruitment & Development Intern

    Sept 2015 - Dec 2016
• 

  First Fan Tickets, LLC

  Aug 2017 - Mar 2020

  Junior Associate

  -Utilized multiple POS and ticketing systems (Skybox, Autoprocessor ) to optimize inventory management-Handled inventory pricing for automation software (Broker Genius), 10% annual sales growth each year-Gauged popularity of events, adjusted exposure levels

• 

  Self-employed

  May 2020 - now

  E-commerce Specialist

  -Pivoted to entrepreneurship post-COVID layoff-Focused on reselling scarce streetwear clothing and trading cards-Leveraged online platforms such as eBay, Grailed, StockX to establish a growing customer base and maintained industry knowledge (trends, rarity, inventory management)

• 

  SofterWare, Inc.

  May 2023 - now

  Technical Support Representative

  - Provide tailored optimization strategies and solutions to 10,000+ clients leveraging our SaaS platforms- Develop strong client relationships with a focus on effective communication, attentive listening, and a client-centric approach-Closed over 2.6k cases, 97 Net Promoter Score