Experience

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  Cantrell mobile automotive

  May 2016 - Aug 2021

  Office manager

  • Provided administrative and business support to the CEO, the COO and other top executives.• Maintained CEO's and COO's email and calendar, planned and scheduled meetings, teleconferences and travel.• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping viaQuickbooks.• Planned and coordinated PR initiatives, business development events, partner retreats, holiday parties and more.• Interviewed and conducted staff orientation seminars for mechanics and administrative personnel.• Spearheaded weekly status meetings to communicate agency revenue growth.• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improveproductivity initiatives.• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns. Show less

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  The data council, a division of advantage solutions

  Apr 2020 - Apr 2022

  Sales team lead

  • Provided support to Director of Sales and Marketing.• Set ambitious sales goals and motivated strong performance to keep team growing effectively.• Managed 15-member sales team to win 1,536 memberships and acquired 85,676 new items.• Analyzed and vetted internal operations regularly to ensure peak performance.• Provided feedback to management on areas of concern and development.• Identified metric opportunities and measurable action plans.• Escalation point for customer needs.• Trained, coached and mentored new employees for maximum performance.• Assisted with creation of team and individual KPIs, and ensured monthly adherence.• Assisted with account management of national accounts (i.e. KeHE, Sprouts, Whole Foods, Amazon andFresh Thyme).• Exceeded team goals and collaborated with staff members.• Expanded company customer base and cemented market presence by implementing strategic sales plans.• Provided exceptional customer service to foster client loyalty and satisfaction.• Worked closely with other departments to understand full scope of business operations and providedtop-notch customer service to customers. Show less

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  Niq brandbank

  Apr 2022 - Jul 2024

  • Provided strong leadership to enhance team productivity and morale.• Led cross-functional teams to achieve project milestones and deliver high-quality results.• Improved team performance by providing comprehensive training and fostering a collaborative workenvironment.• Collaborated closely with peers from other departments to drive organizational success jointly as onecohesive unit.• Managed large-scale projects and introduced new systems, tools, and processes to achieve challengingobjectives.• Implemented and developed operational standards, policies and procedures that increased teamcommitments by 60%.• Achieved operational excellence by streamlining processes and implementing best practices.• Implemented data-driven approaches to product management, driving informed decision-making.• Conducted market research and analysis, identifying opportunities for product improvement and growth.• Directed initiatives to improve work environment, company culture or overall business strategy. Show less

  • Senior Manager, Product Operations

    Mar 2023 - Jul 2024

  • Senior Manager, Product Enablement

    Jan 2023 - Mar 2023

  • Senior Solution Consultant, Partnerships

    Apr 2022 - Jan 2023