Mohammad Shakir

Experience

• 

  National Medical College

  Apr 2004 - Aug 2006

  Assistant Project Manager
• 

  Minnesota State University Moorhead

  Aug 2007 - Aug 2008

  • President of the International Student Organization

    Sept 2007 - Aug 2008

  • Alumni Fundraising Associate

    Aug 2007 - May 2008
• 

  Serco

  May 2008 - Dec 2010

  Customer Care Associate
• 

  Wells Fargo

  Jan 2010 - Jan 2012

  Customer Service Representative
• 

  Microsoft

  Feb 2013 - now

  As a Customer Success Account Manager, I am at the front and center of all my customers supporting their digital transformation journey. As a strategic trusted advisor and as a project manager, my prevailing business priority as a CSAM is to maximize our customer business investment in Microsoft technologies through customer success and through the successful adoption and productive use of our Microsoft products, solutions, and support. My mission is to help drive the acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with all Microsoft resources and our business partners supporting and empowering every customer to achieve more. Show less

  • Sr. Customer Success Account Manager

    Jan 2022 - now

  • Customer Success Account Manager

    Feb 2013 - now