Pam Culpepper

Experience

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  Ricoh Americas Corporation

  Jan 1997 - Jan 2012

  Administrative and Logistics Coordinator

  • Direct customer contact to schedule installations resulting in $1 million revenue monthly• Coordinated large global copier deployments to minimize customer down time• Managed sales reports while identifying areas of revenue that needed to be billed• Processed copier returns while pinpointing new copier sales leads • Coordinated daily delivery routes for drivers mapping out jobs based on location and time• Reconciled the return of leased copiers to minimize inventory and increase asset usage • Set up new customer maintenance agreements in Oracle for sales and service department• Managed account receivable transactions and balanced monthly vendor statements• Created sales proposals outlining the costs and benefits of each particular copier• Setup warranty submissions and service contracts in database system• Processed orders determining revenue including pricing, lease rates, and sales commission• Worked to minimize unapplied cash and short pays on vendor accounts • Researched contract termination and processed renewal notifications from vendors • Handled billing issues and processed customer refunds to ensure customer satisfaction Show less

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  Traveling Vineyard

  Dec 2012 - now

  Independent Consultant

  •Marketing high quality wine through conducting in-home wine tasting presentations •Train and mentor new team members providing them the tools to be sucessful•Remarkable ability to maintain good relations with both external and internal teams •Outstanding capability to work independently and without supervision•Managed inventory, sales, marketing, product presentation, bookkeeping and tax preparation

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  Huebsch Services

  Sept 2014 - Jan 2018

  Customer Service and Administrative Support

  • Provided route support to customers while answering calls and issuing prompt resolution• Identified customer needs over the phone to maximize sales opportunities • Exceeded monthly accounts receivable goals effort to keep all accounts under 90 days• Input route account maintenance into database including inventory and seasonal changes• Prepared daily invoices for routes along with preparing warehouse production schedule• Contact delinquent customers via phone or email to secure payment• Prepared customer contract renewals to secure residual income for service department Show less

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  UGS Medical

  Feb 2018 - now

  Customer Service and Operations Manager