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Mark Gambo

Mark Gambo

Bag Room Attendant

Followers of Mark Gambo209 followers
location of Mark GamboPhiladelphia, Pennsylvania, United States

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  • Timeline

  • About me

    Computing and Security Technology Student at Drexel University

  • Education

    • Loyola Blakefield

      2018 - 2022

      Activities and Societies: Cybersecurity Leadership Team LBC2: Created a CTF challenge where dozens of local schools competed in teams hosted at Loyola Blakefield. Worked on a team for six months creating and testing challenges to have a working platform for the event.

    • Drexel University

      2022 - 2027
      Bachelor of Science - BS Cybersecurity Freshman

      Activities and Societies: Theta Chi Fraternity

  • Experience

    • Country Club Of Maryland

      Sept 2019 - Oct 2023
      Bag Room Attendant

      2021 Employee of the Year•Facilitated large invitational tournaments and weekly private outings which led to an increase in new members and sales.•Tended to the needs and addressed questions of members and guests increasing member satisfaction.•Cleaned and stored members’ golf bags streamlining productivity and organization.•Retrieved and cleaned golf balls to keep the driving range stocked which improved member experience.

    • Berkley Technology Services

      Sept 2023 - Mar 2024
      ITSM Engineer Co-op

      •Developed JavaScript solutions automating ServiceNow processes which boosted the efficiency of the platform.•Resolved eight incident tickets reported by customers and other teams to improve customer satisfaction.•Created and updated service catalog forms and backend workflows to adhere to company standards.•Investigated and implemented new software integrations within ServiceNow to expand tools available to customers.•Practiced Agile Development Methodologies during projects resulting in shorter development timelines due to sprints. Show less

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Mark Gambo
      A.J. Drexel Scholarship Drexel University Sep 2022