Syed Saif Uddin

Experience

• 

  Coles Group

  Feb 2018 - now

  Coles Supermarkets Australia is one of the largest grocery retail chains in Australia, with over 800 stores across the country. It was founded in 1914 in Victoria and has since grown to become a major player in the Australian supermarket industry.As the Dairy Manager at Coles Supermarkets Australia in Hawthorn East, Victoria, I have been responsible for the day-to-day operations of the dairy department in a high-volume store with weekly sales averaging 1 million dollars and a department turnover of 200k per week.In this role, I have demonstrated my effective time and people management skills by leading the dairy team and achieving key performance indicators (KPIs). I have also been responsible for hiring, coaching, and developing team members to achieve effective rostering targets within budget.Maintaining excellent department standards has been a top priority, and I have monitored stock, rotation routines, wastage, shrinkage, and quality control to ensure that our customers receive the best shopping experience possible. Additionally, I have fostered a one-team culture that prioritises team members' health, safety, and well-being.Key Achievements:• Achieved best-in-region metrics for waste control, out-of-codes, and year-over-year sales growth in the dairy department, which turns over 200K AUD every week.• Received commendations from the regional manager for effective inventory management practices.• Consistently achieved Great Contributor (GC) status in half-yearly performance reviews.• Maintained a high level of team member engagement, as reflected by consistent positive MySay survey results and an overall engagement score of 90%.• Delivered exceptional customer service, as evidenced by consistent TellColes feedback scores of over 96% and excellent visual merchandising standards.• Maintained excellent department standards with 7 team members directly reporting to me. Show less As a Duty Manager at Coles Supermarkets Australia in Hawthorn East, Victoria, I was responsible for leading and motivating a team of employees to provide exceptional customer service while completing tasks with pride and efficiency. I monitored and maintained Coles' visual merchandising standards, ensuring the store was presented in an attractive and engaging manner.In this role, I continually sought to understand the diverse needs of our customers and provided them with the best possible shopping experience. I fostered a culture of teamwork and collaboration, celebrated successes, and prioritized the health, safety, and well-being of team members. Additionally, I conducted regular team meetings and training sessions to equip team members with the necessary skills and knowledge to perform their roles effectively.Key Achievements:• Successfully reduced stock loss due to theft by 40% within the first three months of assuming the role of Duty Manager at Coles Supermarkets Australia, Hawthorn East location.• Demonstrated the ability to efficiently manage the store and run the grocery department simultaneously, providing coverage in the absence of grocery managers.• Implemented effective safety measures during night hours by working with local law enforcement to ban anti-social elements from the premises, resulting in better team safety. Show less

  • Dry Goods Manager

    Sept 2023 - now

  • Dairy Manager

    Mar 2022 - Sept 2023

  • Duty Manager

    Nov 2019 - Mar 2022

  • Team Member

    Feb 2018 - Nov 2019
• 

  Branach

  Jan 2021 - May 2021

  Continuous Improvement Engineer