Pierre Sarkis

Experience

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  Nokia Care

  Jan 2009 - Feb 2010

  Quality Control Supervisor

  Performing complete check up on mobile phones after being repaired, to ensure complete customer satisfaction, and assisting customer service with clients' complaints.

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  Medicals International

  Feb 2010 - Dec 2015

  Service & Operations Coordinator

   Dealing with 13 subsidiary offices located in MENA area and with foreign Suppliers in Europe, Asia, Australia & USA Managing communication channel between our concerned service team and our suppliers hotline support (requests for spare parts & the support of supplier to solve advanced problems) Identifying needed spare parts and verifying their compatibility with clients’ machine models. Controlling contracts information, repair history, and local stocks Preparing price lists, service contracts, and tenders (studying market price & client usage of machine) Monitoring Excimer laser validity & generating activation codes through special online site (had the privilege of being the 1st in the world to try the system before launching to other distributors around the globe). Reporting problems and clarifying about spare parts compatibility for certain machine models. Preparing return shipments for warranty situation or in case of wrong parts received. Follow up on Credit Notes, closing service cases, and reconciliation with accounting departments. Ordering spare parts & Sales support (spare parts, consumables, marketing materials). Making precise calculations & ordering correct types of intraocular lenses through special website & follow up on complications & complaint forms. Supporting our service team with correct spare parts references Allocating & scheduling our service team visits to clients for problems checkup and resolving (preventive & corrective visits). Managing Inventories & demand planning (controlling many local stocks of spare parts with noting specific shipping instructions for each office for optimal clearance). ISO audit: Improving the ISO flowcharts, process description and KPIs - Performing 4 consecutive years ISO audit for after sales processes (for Lebanon office). Show less

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  Heidelberger Druckmaschinen AG

  Dec 2015 - Aug 2021

   Handling requests for spare parts & for service team intervention to solve mechanical & electrical problems (identifying needed spare parts -correct reference number- and their compatibility with clients’ machine models). Preparing quotations and invoicing spare parts & service labor visits. Reporting problems and clarifying about spare parts compatibility for certain machine models. Preparing return shipments for warranty situation or in case of wrong parts received. Follow up on Credit Notes and closing service cases. Placing parts order through online ordering system (Rapid Light) Supporting our service team with correct manuals & catalogues Allocating & scheduling our service team visits to clients for problems checkup and resolving. Receiving shipments and classifying parts (some are for stock, others ordered by clients). Controlling warehouse & Demand planning (consumable items & large spare parts) Supervising warehouse for basic functions; electricity, hygiene, special room conditions for certain items. Show less

  • Service & Operations Deputy Manager

    Dec 2018 - Aug 2021

  • Sales and Operations Coordinator

    Dec 2015 - Dec 2018
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  Forex & CFD Online Trading

  Sept 2021 - Nov 2021

  Account Manager (conversion)
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  Marcus evans Group

  Feb 2022 - Nov 2023

  Key Account Manager / ProcureSecure Platform
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  YNV Group

  Nov 2023 - now

  Bids Project Manager