Issam Daou

Experience

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  Moka & More

  Mar 2007 - Apr 2010

  Restaurant Manager

  • Enhanced restaurant revenue by 20% through effective menu engineering, upselling techniques, and promotional campaigns, consistently exceeding monthly and annual targets • Implemented cost-control measures, reducing food and labor costs by 60% while maintaining food quality and service standards • Upheld consistently high levels of customer satisfaction by improving service quality, resulting in a 10% increase in positive online reviews and repeat business • Directed and developed a motivated and well-trained team, reducing staff turnover by 15% and improving overall employee morale and performance • Ensured strict adherence to health and safety regulations, achieving a clean record of health inspections and zero workplace accidents during tenure Show less

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  Cafe Younes

  Jun 2010 - May 2015

  Multi Unit Manager

  • Achieved consistent year-over-year sales growth across multiple units, exceeding targets and increasing revenue by 12% during your tenure • Capably identified and executed strategic expansion opportunities, opening new units and increasing the overall footprint of the business by 17% • Built a high-performing team of store managers and associates across multiple locations, resulting in enhanced employee engagement, lessened turnover, and increased overall team productivity • Carried out cost-control measures that reduced operational expenses across all units by 10%, contributing to increased profitability at the multi-unit level • Boosted customer satisfaction scores by 7 points and enhanced customer loyalty through the implementation of customer-focused strategies and standardized service excellence across all units Show less

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  Al Raed Food Industries

  Jun 2015 - May 2018

  Operations Manager

  • Enacted lean manufacturing principles and process improvements, resulting in escalated production efficiency and a 10% reduction in production costs • Established and preserved stringent quality control measures, ensuring compliance with industry standards and certifications and reducing defects by 25% • Enforced a comprehensive supply chain strategy, reducing lead times by 22% and improving inventory turnover by 15%, ensuring timely production schedules • Sustained workplace safety and regulatory compliance, resulting in zero lost time accidents and consistent adherence to industry regulations • Headed a skilled operations team, implementing training programs and performance metrics that contributed to a 20% increase in team productivity and morale Show less

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  KFC

  May 2018 - Apr 2020

  Area Manager

  • Achieved consistent year-over-year sales growth in the assigned area, exceeding targets and increasing revenue by 20% during your tenure • Developed and led a high-performing team of store managers and associates, resulting in refined employee engagement and a 60% increase in overall team productivity • Applied cost-control measures that lowered operational expenses by 15%, contributing to maximizing profitability in the area • Opened 2 new stores and amplified market share within the area by 15% through efficient identification and capitalization on market expansion opportunities • heightened Achieved 10 points improvement in customer satisfaction scores and customer loyalty and retention through the implementation of customer-focused strategies Show less

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  AMC Cinemas KSA

  Apr 2020 - Mar 2022

  Operations Manager

  • Steered initiatives to identify inefficiencies and streamline operations, resulting in a 30% increase in productivity and a 20% reduction in operational costs • Skillfully built and managed a high-performing operations team, implementing training programs and performance metrics that contributed to a 5% improvement in team efficiency • Employed effective inventory control measures, reducing excess stock by 85% and minimizing stock-outs, ensuring a consistent supply chain • Established and maintained rigorous quality control standards, resulting in a 10% decrease in defects and escalated customer satisfaction • Developed and nurtured strategic partnerships with suppliers and vendors, negotiating favorable terms and reducing procurement costs by 15% Show less

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  Broad Coffee Company

  Jun 2022 - May 2023

  Director of Operations

  • Implemented process improvements and automation solutions that optimized workflow efficiency, reducing operational costs by 12% • Led a diverse team of managers and department heads, fostering a culture of collaboration and achieving a 10% increase in overall productivity • Identified opportunities to improve reporting and accountabilities throughout the company, to improve efficiencies by 25% • Put into action cost-control strategies that resulted in a 12% reduction in operational expenses while maintaining or improving service quality • Managed the development and execution of a supply chain strategy, resulting in an 80% improvement in inventory turnover and a 16% decrease in lead times • Improved customer satisfaction score by 5 points and amplified client retention by 10% through client-centric initiatives Show less

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  Tamairah Hospitality Supplies

  Oct 2024 - now

  Sales Director