Deep Enrich
Gavin Rodrigo
4000 followers
Colombo, Western Province, Sri Lanka
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About me
Head - Club Vision and Customer interaction management at Dialog business Services
Education
Dialog Axiata
-Master of Business Administration - MBA TelecomCOPC Inc -Global consulting, training and certification
2012 -HPMT -High performance management techniques ManagamentSince 1996, COPC Inc. has provided consulting, training and certification to help companies improve revenue, reduce costs, and increase customer satisfaction in operations that support the customer experience. COPC Inc.’s main offering is performance improvement services for in-house and outsourced contact centers, vendor management organizations (VMO), business process outsourcing (BPO) operations, face-to-face environments and field service activities.
BCS, The Chartered Institute for IT
2021 -AgileSt Josephs College Colombo 10
1984 - 1998City & Guilds
2011 - 2012Retail management Retailing and Retail OperationsDialog
2016 - 2017Telecom mini MBA Telecommunications Management
Six Sigma Management Institute by Dr. Mikel J. Harry
2018 - 2019Black belt Six sigma
Experience
Dialog Axiata PLC
May 2000 - Apr 2002Executive
Apr 2001 - Apr 2002Customer Service Officer
May 2000 - Apr 2001
Dialog Axiata PLC
Jun 2005 - Jul 2006Senior ExecutiveDialog Axiata PLC
Apr 2010 - nowPeople Management & Service culture Transformation
Head of Club Vision Operations & Customer interaction Management
Jan 2024 - nowChief Manager
Apr 2021 - Feb 2024Manager- Retail experience and design
Jan 2015 - Feb 2024Manager Regional Customer Operations
Apr 2013 - Feb 2024Specialist Service centre Management
Aug 2010 - Feb 2024Senior Manager
Apr 2016 - Apr 2021Senior Manager - People management and Service culture Transformation
Apr 2016 - Apr 2021Assistant Manager
Apr 2010 - Apr 2013
Licenses & Certifications
- View certificate
Foundations of The Fourth Industrial Revolution (Industry 4.0)
LinkedInJul 2020
- View certificate
Agile at Work: Getting Better with Agile Retrospectives
LinkedInJul 2020 - View certificate
Learning Data Science: Using Agile Methodology
LinkedInSept 2020 - View certificate
Data Science Foundations: Fundamentals
LinkedInJun 2020 - View certificate
Critical Thinking for Better Judgment and Decision-Making
LinkedInJul 2020 - View certificate
Agile at Work: Building Your Agile Team
LinkedInMar 2018 - View certificate
Digital Transformation
LinkedInJul 2020 - View certificate
Learning Data Science: Tell Stories With Data
LinkedInJul 2020 - View certificate
Learning Design Thinking: Lead Change in Your Organization
LinkedInMar 2018 - View certificate
Agile at Work: Reporting with Agile Charts and Boards
LinkedInJul 2020
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