Chris DeMay

Experience

• 

  Markwood Chevrolet

  Jan 2005 - Feb 2006

  Service Manager

  Performed warranty administration processing, developed recruiting and interviewing process to ensure qualified technicians were hired, monitored training schedule for technicians and advisers to maintain certifications.

• 

  Sutliff Auto Group

  Feb 2006 - Sept 2013

  Service Adviser

  Worked with team of technicians, selling services as recommended by manufacturer. Developed relationships with customers in order to gain repeat business for Sutliff Saturn, Sutliff Suzuki, Sutliff Cadillac Hummer and Sutliff Saab.

• 

  Freysinger Mazda

  Sept 2013 - now

  Service Manager

  Restructured price packaging and improved efficiency of scheduling repairs to increase profitability by 15%. Attained efficiency loaner car fleet bonus from corporate headquarters and increased fleet size by 50%. Improved customer satisfaction index from 58% to 92%. Built and strengthened relationships with key vendors.