Gull H Sheikh

Experience

• 

  University College Dublin

  Mar 2018 - Jan 2019

  Science Facilities and Customer Service Assistant

  Support to UCD O'Brien Centre for Science activities and facilities operations. The primary function of the role is to assist in the operation of the welcome centre which involves Customer Service, Facilities and Building Management, Health and safety and Teaching Support.Responsibilities and Duties:- Handle general enquiries and provide assistance to all customers both at the Welcome Centre desk and over the phone, while at all times promoting a positive professional image of Customer Service with students, staff and visitors to UCD.- Perform administrative duties related to the provision of key support services, including room booking requests and space allocation, the provision and maintenance of lost property system.- Aid in preparation, set-up, effective communication and smooth running of all relevant events, working with Event Organisers, key Event Booking Offices within UCD, and the UCD SIRC Office, as appropriate. - Provide support to the Director of Facilities in the performance of their duties.- First response to emergencies in Science Centre in conjunction with the Duty Manager.- Monitor and actively support internal and external building activities and operations, ensuring effective communications, appropriate reporting systems, and College safety and security practises. Show less

• 

  UCD Michael Smurfit Graduate Business School

  Jan 2019 - Mar 2022

  Estates Servcies Supervisor

  Unit management assistance in the effective operations of Estate Services. Responsibilities for day to day office and people management. Key support to Unit projects. Responsibilities & Duties- Assistance in effective day to day operation of Estate Services by leading and motivating Estate Services staff to provide a hight standard of customer service and facilities management. - Handling staff issues including day to day supervision of work, training, coaching, payroll compilations etc.- Assist Unit Managers in the effective management of specialist services providers(AV technical Support, security, security systems and other aspects of facilities management. - Ensure the effective operation of the Unit's support to University activities including Assessments, Events, Student Residences, Mail Room, Commuting and Security Operations including the compilation and communication of event information. - Oversee the co-ordination of the support to the teaching spaces (space allocation) and the upkeep of these resources. - Ensure compliance with University's policy and procedures on Health, Safety, Security and Procurement. - Lead role in support of the Duty Manager in responding to all emergencies and incidents on Campus- Serve as an active member of the Duty manager panel on rota basis- Oversee all aspects of routine communication and maintain the highest standards of interaction with customers including the handling of complaints. - Assist in the management of change and development of new systems in response to the ongoing evolution of the Unit and the University. - Participate in projects as assigned by Unit Management in conjunction with other Units and Schools.- Oversee the handling of data to comply with all aspects of regulation in the area of data protection and freedom of information as well as the universities policies on confidentiality. - Represent the Unit at meetings or events as required by Unit's Management Show less

• 

  University College Dublin

  Mar 2022 - now

  Campus(es) Duty Manager

  Principal Duties and Responsibilities:• Act as the representative for the University and Director of Estates for any operational matter that arises on a shift basis.• Supervise the day-to-day operations of the University’s campus(es).• Lead, motivate and mentor members of the Estate Services team in all functional areas in the provision of exceptional service, agile working and achieving best value for money while doing so.• Collaboration and coordination with the wider Estate Services team and managers ensuring dailyoperational requirements of the Unit are achieved. These may include, but are not limited to:• Coordination of Estate Services Operational Support and Associated Services, Foot and Mobile Securityservices, Security Management Systems, Control Room operations.• Staff Management, including rostering, along with Specialist Service Contract Management.• Management and support of Events on and off-campus.• Management of critical issues and incidents that may have an impact on the normal operations of theUniversity’s campus(es).• Liaise with statutory bodies, emergency services and external stakeholders.• Maintain and keep abreast of current and emerging trends in facilities management and operations in both the education and business sectors to enhance the efficiency and service delivery of the unit.• Oversee the handling of data to comply with all aspects of regulations in the area of GDPR, data protection and information which is subject to the freedom of information act as well as the University’s policies on confidentiality.• Act as a member of the residence’s code of conduct disciplinary panel.• Strong duty of care towards the University community which is comprised of; Students (~4,000 of whom live on-site), staff and members of the public.• Ensure compliance with University’s policies and procedures on Health, Safety and Security. Show less