Will Dietzler

Will Dietzler

Special Events Assistant

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location of Will DietzlerLancaster, Pennsylvania, United States

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  • Timeline

  • About me

    Detailed manager with 10+ years of experience developing business initiatives in high-end customer service environments.

  • Education

    • Upright Citizens Brigade Training Center

      2011 - 2013
      Improvisation Certificate Improv

      Activities and Societies: Long-form Improvisation, Yes & philosophy, creating characters, Harold play Studied the art of improvisation, specifically, learning to play the "Harold," the modern performance vehicle for long-form improvisation. Also built strong relationships with peers while practicing and perfecting listening skills.

    • Shanley High School, Fargo, ND

      2003 - 2006
      High School Diploma HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES

      Activities and Societies: Varsity Hockey, National Forensics League, National Honor Society, Choir, Band, Theatre, Men's Chorus, French Club Active in the fall play, spring musical, choir, band, speech (oral interpretation), student congress.Varsity hockey player for 3 years; Voted as captain by my peers in 2005-2006. The Shanley Choir toured every spring and was named the North Dakota Governor's Choir by Gov. John Hoeven in 2005 -2006

    • Augustana University (SD)

      2006 - 2010
      Bachelor of Arts Communication Studies, Theatre Education 3.15

      Activities and Societies: Brand Name Improv, Augustana Theatre Company, Augustana Choir, Chamber Choir, Augustana Student Association(ASA), Alpha Psi Omega, Augustana College Theatrical Society (ACTS), Public Relations Student Society of America (PRSSA) 4 year liberal arts university

    • Udemy Alumni

      2023 - 2023
      Online Certificate SaaS Sales & Marketing

      Online SaaS Sales & Marketing courses

  • Experience

    • Augustana University (SD)

      Sept 2007 - Dec 2009
      Special Events Assistant

      • Assist in meeting income goals through ticket sales, raffle sales, sponsorships, and donations• Build and sustain relationships with donors.• Cultivate donors for increased donation or sponsorship from year to year.• Follow-up calls to donors for support, guest lists and journal ads• Calls to donors for raffles, favors auction items• Add mailing lists - from Honorees, Chairs, Committee - to database• Ongoing data entry and database maintenance for integrity• Assist in processing vendor contracts, service contracts, venue set-up and deliveries• Assist in seating charts, venue layout, and check-in procedures• Rewrite honorees' bios and messages• Proofread all Special Event materials• Provide photos for press opportunities• Assist with creation of Save the Date, Invitation• Help cover phones, open mail, order and stock supplies, maintain office equipment Show less

    • Lutherans Outdoors in South Dakota

      May 2009 - Sept 2011
      Program Director

      • Supervise all aspects of program• Ensure safety and security of children enrolled• Manage daily operations and coordinate with staff• Organize program logistics, such as schedules, lesson plans, activities, meals, supply requests, and other programmatic needs• Build relationships with team to facilitate overall positive culture• Build and maintain positive relationships with participants and parents• Ensure that the program operates in compliance with all city and state licensing requirements.• Maintain accurate and up-to-date attendance data and meet deadlines for data entry into database• Manage Program Staff and promote their professional growth and development• Assist in training, and coaching of program staff• Assess and evaluate staff on a consistent basis and address concerns as they arise• Maintain accurate records for all staff, incident and accident reports, and other required documentation• Ensure program content supports goals and outcomes• Provide a high-quality learning environment and manage activities• Effectively attract and retain campers • Be a team player who can collaborate with peers• Ability to assess and solve problems associated with elementary aged children• Ability to create and maintain a fun, caring, and responsive educational environment Show less

    • The Broadway League

      Sept 2011 - Dec 2011
      Public Relations and Communications Intern

      • Conducted outreach to clients to gather compelling stories. Drafted copy for publications and social media platforms (i.e. brochures, blog, press releases, Twitter, and Instagram)• Archived and generated media reports• Event support• Collaborated with staff to brainstorm media opportunities• Coordinated the Kids Advisory Board • Drafted Grant Proposals

    • Davenport Theatrical Enterprises

      Dec 2011 - Mar 2012
      Marketing and Publicity Intern

      • Learned marketing and publicity campaigns for current shows.• Secured patron interviews for online media.• Coordinated audience participation in green show activities, as well as occasional digital publicity and marketing events.• Helped create focused and effective digital strategies for consumer-facing efforts.• Drafted digital promotional materials

    • Ruby Tuesday

      Feb 2012 - May 2014
      Quality Assurance Associate

      • Drive the food safety culture• Develop, review and update Standard Operating Procedures• Provide support to other employees• On the floor verification of policies and procedures• Ensure vendors are compliant with all applicable regulations• Evaluate and spot check recipes daily for taste, consistency, and quality• Various projects assigned by leadership

    • Motorola Mobility (a Lenovo Company)

      Aug 2013 - Jan 2014
      Field Publicity Associate

      •Manage material quantities for promotional and press materials for new Moto X Phone: collect and compile material requests and coordinate distribution of items with fulfillment house• Serve as back-up contact for field agencies• Support day-to-day tasks of the field managers• Attend and oversee academy, promotional and press screenings• Attend and assist special events as needed

    • Flatiron Hall

      May 2014 - Dec 2018
      Associate: Hospitality & Special Events

      • Develop event strategy, including conceiving event ideas, planning logistics• Identify opportunities for potential partners• Secure and serve as point of contact for vendors• Review contracts• Plan and manage event budgets• Produce events and capture for promotion; maintain timelines• Collaborate effectively as strategic partner to cross-functional teams related to all aspects of events• Direct any supporting staff at events• Secure and train staff

    • Encore Event Technologies

      Jan 2019 - Apr 2021
      Sales Manager, Event Technologies

      Work with hotel partners to supply Event Technology Support and Audio/Visual services to all definite bookings in 120,000+ square feet of hotel meeting space.Identifies opportunities for audio/visual implementation for tentative and definite events.Meet with clients to discuss their unique programs and build their event from the ground up.Solve the clients needs and provide a unique onsite experience with quality customer service and hospitality. Leverage the customer experience to gain a repeat client and steer them towards one of our 187 partner properties. Design scenic elements and lighting cues in association with operations. Covered responsibilities of Director of Event Technologies and Manager of Event Operations from March 2019 - June 2019 until positions were filled. Including: Overseeing all billing between client, Encore, and the hotelManaged Purchase Orders and Invoices for Exhibitors and Trade Shows Managed Internal Accounting to meet monthly budget Managed scheduling of labor and sub-renting of necessary equipment not kept in-house. Show less

    • Crew

      Apr 2021 - Feb 2022
      General Manager

      General Manager at Pilot, a classic oyster restaurant located on a historic schooner in Brooklyn Bridge Park. Part of the Crew family of restaurants.

    • Tavern 29

      Mar 2022 - Nov 2023
      General Manager

      Lead Manager for year-round restaurant/bar in Murray Hill performing all duties required of a general manager.Located in a historic row house on 29th Street and Park Ave, Tavern 29 is home to 3 full service bars, including an outdoor beer garden.Duties Included:Recruiting, Onboarding and training of new staff membersEntering weekly payroll through Paychex FlexBuilding and maintaining relationships with vendors and partners.Oversee the building and implementation of Tavern 29's 2022 Fall/Winter and 2023 Spring/Summer cocktail menus.Pay invoices as directed by the Director of Operations.Liquor InventoryEnsure quality control of products and provide guest satisfaction and recovery.Edit and Manage Menus in Toast POS Provide continuous on the floor support to the Front of House team and fill rolls as needed Show less

    • TBD

      Sept 2023 - now
      Looking for first job in Tech
  • Licenses & Certifications

    • Jira Service Management Fundamentals Badge

      Atlassian
      Jul 2024
      View certificate certificate
    • Qualifying Certificate in Food Protection

      NEW YORK CITY DEPARTMENT OF HEALTH & MENTAL
      Sept 2021
    • Jira Fundamentals Badge

      Atlassian
      Jul 2024
      View certificate certificate
    • ETips On Premise 3.1

      Health Communications, Inc. (The TIPS Program)
      Apr 2021
    • Confluence Fundamentals Badge

      Atlassian
      Jul 2024
      View certificate certificate