Allyson Schumacher

Experience

• 

  Bradley Research Sleep Lab

  May 2010 - Aug 2012

  Sleep Technician

  Executed protocols for several NIH funded research projects investigating health and cognitive correlates of the sleep and circadian systems in adolescents and adults• Served as teaching Assistant for training course for summer internship, including basics of sleep research and lab demonstrations• Led and supervised a team of 12 interns through summer study protocol • Polysomnography recording techniques, including application of EEG, EMG, EOG, EKG, nasal pressure, pulse oximetry, and respiratory plethysmography electrode hookup • Operated of monitoring equipment• Multiple Sleep Latency Test procedures, performance testing, identification of sleep stages• Worked with children and adolescents Show less

• 

  CU Sleep and Development Laboratory

  Sept 2012 - Sept 2016

  Lead technician and data manager for a 4-year longitudinal study (NIMH funded) investigating the health, behavioral, and developmental consequences of challenging the sleep and circadian systems during early childhood• Managed the storage and quality assurance of data from 13 behavioral tasks in relational databases• Performed statistical analyses using SPSS, R, MATLAB, SigmaPlot, and Microsoft Excel• Showcased findings through posters, oral presentations, and publications, translated study design and results for scientific community• Mentored undergraduate and graduate students in their independent research projects, abstract submissions, and poster presentations• Worked with children and families, communicating research goals and guidelines to parents and securing participant cooperation• Recruited and screened potential participants; explained basic study goals and requirements• Administered tasks measuring cognition and emotion regulation; developed coding scheme to quantify emotion regulation strategies • Collected wrist actigraphy, salivary melatonin and cortisol Show less Lead technician and data manager for a 4-year longitudinal study (NIMH funded) investigating the health, behavioral, and developmental consequences of challenging the sleep and circadian systems during early childhood• Managed the storage and quality assurance of data from 13 behavioral tasks in relational databases• Performed statistical analyses using SPSS, R, MATLAB, SigmaPlot, and Microsoft Excel• Showcased findings through posters, oral presentations, and publications, translated study design and results for scientific community• Mentored undergraduate and graduate students in their independent research projects, abstract submissions, and poster presentations• Worked with children and families, communicating research goals and guidelines to parents and securing participant cooperation• Recruited and screened potential participants; explained basic study goals and requirements• Administered tasks measuring cognition and emotion regulation; developed coding scheme to quantify emotion regulation strategies • Collected wrist actigraphy, salivary melatonin and cortisol Show less

  • Graduate Research Assistant

    Aug 2014 - Sept 2016

  • Professional Research Assistant

    Sept 2012 - Aug 2014
• 

  University of Colorado Boulder

  Aug 2014 - Sept 2016

  Graduate Teaching Assistant

  IPHY 3415: Human Anatomy LabInstructed undergraduate lab sections on anatomical structures with human cadavers; 8 hours per week of in-class instruction• Wrote, filmed and narrated video on anatomical movement and muscle actions for class resource• Dissected human cadavers

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  Athenahealth

  Sept 2016 - now

  Identify and implement opportunities to improve Enhanced Claim Resolution service outcomes and efficiency• Lead and supervise a team of 6 employees• Manage expansion of an emerging service, Enhanced Claim Resolution, which researches and resolves insurance claim holds and denials • Analyze data to identify and execute product and workflow enhnacements to improve claim outcomes and reduce client work• Identify and implement ways to increase operational efficiency by reducing unnecessary manual touches and increasing user productivity• Collaborate with cross-functional teams and third-party to manage transition of operations team to new technology Platform• Defined and implemented quality assurance protocols for service and third-party processes Show less Identify and implement opportunities to improve Enhanced Claim Resolution service outcomes and efficiency• Lead and supervise a team of 5 employees• Manage expansion of an emerging service, Enhanced Claim Resolution, which researches and resolves insurance claim holds and denials • Analyze data to identify and execute product and workflow enhnacements to improve claim outcomes and reduce client work• Identify and implement ways to increase operational efficiency by reducing unnecessary manual touches and increasing user productivity• Collaborate with cross-functional teams and third-party to manage transition of operations team to new technology Platform• Defined and implemented quality assurance protocols for service and third-party processes Show less Analyzed outcome metrics to identify opportunities to improve quality of Posting service and improve client sentiment• Defined metrics of Posting service quality, including a more accurate reflection of unintended client work and complaints• Analyzed data to identify opportunities to improve posting quality and reduce customer work• Collaborated with product team on initiatives to modernize Posting infrastructure in new Platform• Collaborated with teams to update user interface to address major client pain points, provide more flexibility, and reduce manual work• Developed, launched, and analyzed data from customer survey to understand Posting sentiment and links to NPS drivers Show less Investigated and analyzed payer requirements and athenaNet workflows to increase scalability and quality of the Auth Management service• Researched payer prior authorization and referral requirements and leverage historical data to increase automation rate • Developed strategy to enable workforce specialization with worklists to increase quality and efficiency• Developed and Implemented quality assurance processes to provide a feedback loop on new and existing rules• Managed team reporting and data resources, provided analytics support to other Authorization Management teams• Influenced product teams to build out necessary functionalities to enable basic workflows and improve operational processes• Managed team Rules Maintenance processes to ensure that rules are accurate and aligned with payer requirements Show less Investigated, communicated, and managed payer and industry changes including prior authorization that impact athenahealth • Researched prior authorization requirements to maintain and enhance the Authorization Management Rules Engine• Analyzed trends and resolved issues to identify opportunities for increased automation and reduce risk of error• Managed Payer Knowledge Authorization Management workflows and projects; became team expert on Authorization Management• Researched payer and industry changes to keep athenahealth operationally aligned with payer requirements and payer quality initiatives• Resolved complex client escalations by investigating payer requirements and communicating findings to multiple teams Show less

  • Senior Operations Manager

    Jan 2023 - now

  • Enhanced Claim Resolution Manager

    Apr 2021 - Feb 2023

  • Posting Integrity Manager

    Oct 2019 - Apr 2021

  • Senior Authorization Services Associate

    May 2017 - Oct 2019

  • Payer Knowledge Associate

    Sept 2016 - May 2017