Brian Ralston, MBA, CSM

Experience

• 

  AT&T

  Jan 1987 - Jun 1991

  Level IV Communications Equipment Installer

  • Managed teams on multiple projects charged with the installation, test and turn-up of telecommunications equipment for clients providing their end-user customers with service

• 

  Verizon

  Jan 1991 - Jan 2018

  • Developed and delivered training to over 2000 technicians on multiple new software applications• Key member of project teams where I had the responsibility to write user stories, user acceptance testing and support the applications and tools used by the central office teams. Also, the Voice of the Customer to the development team • Created online training videos for use via ‘Knowledge Central’ and the CofEE and Manager Central applications• Created and Managed a Help Desk to support our 2000+ Operations customers• Led project team to upgrade 2000+ users phones to Android-for-Enterprise• Led project team to transition 2000+ users from Microsoft Office to GSuite Show less • Supported the installation teams with installation documentation, testing procedures and worked with suppliers to have process and/or equipment issues addressed• Wrote Network Element Acceptance Testing (NEAT) documentation for use by the Network Installation teams on new elements going into the Verizon network• Led project team that improved the Verizon Enhanced Scanning Tool (VEST) scanning functionality and usage process used by all CO technicians to better account for Verizon assets as well as improve scanning by nearly 28%• Facilitated the requirements and the rollout of the PC Buddy application to all VZB and VZT Field Technicians throughout the footprint. This feature has increased the productivity of the technicians by giving them access to valuable order information without the need to go to multiple systems. • Published M&P’s and Job Aid’s for use by both CO technicians and the Network Installation teams Show less • Performed reviews of Verizon central offices, Super Head End’s, Video Hub Offices and Video Serving Offices to help the field increase productivity, improve profitability/increase margins and provide the best customer experience for our new FiOS offering• Developed the audit program and performed reviews in the central offices in the areas of: Transport, Switch, Power, Environment, Bar Coding, MDF, Fiber, Craft Efficiency, eCOT and Test Acceptance• Developed and maintained Network Quality Assurances’ website/repository using SharePoint• Auditor and document controller for the NQA TL9000 certification Show less • Performed a Short-Term Disability audit which resulted in $1,089,000 in recoveries and $539,000 in performance penalties from Verizon’s FMLA vendor• Implemented new controls to ensure petitions are being filed for tax refunds related to bad debt expense• Performed a Life and AD&D Insurance audit which resulted in savings of $673,000 due to a duplication of services being found in the contracts of two separate vendors• Performed a Sales & Use Tax audit which resulted in a refund, to Verizon, of $59,549 which was improperly paid on certain equipment purchases Show less

  • Engr III Spec-Ntwk Eng&Ops - Network Operations & Engineering

    Jan 2016 - Jan 2018

  • Specialist -National Network Installation

    Jan 2013 - Jan 2016

  • Specialist - National Ethernet Support

    Jan 2011 - Jan 2013

  • Specialist - Central Office Standards

    Jan 2008 - Jan 2011

  • Specialist - Network Quality Assurance Auditor

    Jan 2003 - Jan 2008

  • Supervisor - Network Operations

    Jan 2000 - Jan 2003

  • Analyst - Internal Auditing

    Jan 1999 - Jan 2000

  • Switching Equipment Technician - Network Operations

    Jan 1991 - Jan 1999
• 

  Airwaves Telecom

  Aug 2019 - Feb 2020

  DC Power Level IV Installer

  • Responsible for the successful installation of telecommunications equipment on multiple projects in MD, VA, WV, DC and PA