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Emily Lillis

Emily Lillis

Crew Member

Followers of Emily Lillis301 followers
location of Emily LillisRichmond, Virginia, United States

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  • Timeline

  • About me

    Front Desk Supervisor at The Jefferson Hotel

  • Education

    • James Madison University

      2019 - 2023
      Bachelor of Science - BS Hospitality Management, General Business minor

      Activities and Societies: Eta Sigma Delta Hospitality Honors Society, Club Management Association of America, Hospitality Sales and Marketing Association International, Professional Convention Management Association, First Year Orientation Guide JMU College of Business - Hart School of Hospitality and Sports Recreation Management

  • Experience

    • Festival Clean Team

      May 2016 - Oct 2019
      Crew Member

      • Patrolled festival grounds and maintained a cleanly environment • Helped guests navigate festival grounds and assist them in finding their desired locations

    • Winn Nursery Of Virginia Inc

      Jun 2017 - Aug 2017
      Crew Member

      • Landscaped and installed fixtures for universities, apartments, and public spaces • Installed fixtures for a new outlet mall in order to create a beautiful and welcoming environment

    • Your Pie Franchising, LLC

      Mar 2019 - Aug 2020
      Food Service Worker

      • Greeted guests with enthusiasm and listened to their requests • Encouraged the sale of high-ticket items to promote profitability• Prepared, cooked and served food in an efficient manner to ensure guest satisfaction

    • Aramark

      Feb 2021 - May 2021
      Extern

      • Prepared, served and stored food by adhering to food safety procedures and guidelines• Provided excellent customer service by maintaining a positive attitude and anticipating guest needs• Advocated for guidance when help was needed after protocol solutions had been followed

    • University Recreation Center - James Madison University

      May 2021 - Sept 2021
      Service Specialist

      • Managed check-in and check-out processes for participants and the rental center• Played an active role in the maintenance and upkeep of equipment, service areas and climbing walls by routinely inspecting and sanitizing gear to ensure participant safety• Safely belayed participants, taught climbing and belaying basics, and monitored participants in the Adventure Center and Atrium Climbing Wall

    • Hotel Madison & Shenandoah Valley Conference Center

      May 2021 - Dec 2021
      Banquet Server

      • Work with a team to successfully execute a variety of events including but not limited to: Rehearsal Dinners, Luncheons, Conferences, JMU Events, Fairs, Buffets and Plated Meals• Assist in the set-up and break-down of events and making sure that conference rooms are always show-ready• Performing various tasks such as laying and removing linens, polishing and busing glasses, dishes, silverware, etc., setting the conference rooms for events, and serving guests

    • The Vinoy Renaissance St. Petersburg Resort & Golf Club

      Jun 2022 - Aug 2022
      Rooms Intern

      • Supervised housekeeper productivity to ensure rooms met guest and hotel standards• Communicated effectively with housekeepers about room discrepancies and needs in order to verify room statuses• Guaranteed excellent customer service by maintaining a positive attitude and anticipating guest needs

    • Hotel Madison & Shenandoah Valley Conference Center

      Oct 2022 - Jul 2023
      Front Desk Agent

    • The Jefferson Hotel

      Aug 2023 - now
      Front Desk Supervisor

  • Licenses & Certifications

    • Training for Interventions Procedures

      Health Communications, Inc. (The TIPS Program)
      Feb 2021

    • ServSafe Food Handler

      National Restaurant Association
      Apr 2021

    • AllSeated Certification

      Allseated
      Oct 2022

    • ServSafe Manager

      National Restaurant Association
      Apr 2021

    • Cvent Student Certification

      Cvent
      Oct 2022

  • Honors & Awards

    • Awarded to Emily Lillis
      National Honor Society - May 2017
    • Awarded to Emily Lillis
      JMU Dean's List -

  • Volunteer Experience

    • Student Volunteer

      Issued by Open Doors Homeless Shelter on Jan 2021
      Open Doors Homeless ShelterAssociated with Emily Lillis

    • Teaching Assistant

      Issued by Park Place School on Nov 2018
      Park Place SchoolAssociated with Emily Lillis

    • Student Assistant

      Issued by Matthew Fontaine Maury High School on Sept 2018
      Matthew Fontaine Maury High SchoolAssociated with Emily Lillis

    • CHKD Circle Member

      Issued by Children's Hospital of The King's Daughters on Jan 2016
      Children's Hospital of The King's DaughtersAssociated with Emily Lillis

    • First yeaR Orientation Guide (FROG)

      Issued by JMU Orientation on Aug 2021
      JMU OrientationAssociated with Emily Lillis