Christian Gobert, MHA

Experience

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  Modern Chiropractic

  May 2013 - Dec 2014

  Office Manager

  • Exhibited standout managerial acumen by overseeing and training staff for clinical roles, resulting in a measurable 20% uptick in overall departmental efficiency and productivity.• Masterfully managed patient-care workflows, leveraging case management software to achieve a 93% patient satisfaction rate and reduce billing errors by 75%, emphasizing proficiency in healthcare technology integration.• Cultivated strong physician partnerships and employed rapid issue resolution techniques, driving a significant 20% increase in patient referrals and strengthening healthcare networks.• Demonstrated exceptional organizational skills by streamlining internal processes, including communication and insurance verification, contributing to holistic improvements in patient care and departmental performance. Show less

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  Children's Hospital New Orleans

  Jul 2015 - Apr 2016

  Otolaryngology Surgery Coordinator

  • Orchestrated meticulous scheduling for four physicians, achieving a 95% accuracy rate in surgery coordination, demonstrating a high level of expertise in healthcare project management and patient care.• Exhibited exceptional judgment and prioritization skills while collaboratively working with an interdisciplinary healthcare team, achieving a 97% completion rate for daily tasks within stipulated timelines.• Coordinated the scheduling and management of over 500 surgeries with a 95% accuracy rate, showcasing efficiency in minimizing scheduling conflicts and optimizing healthcare delivery.• Leveraged strong communication skills to foster effective collaboration among physicians, nurses, and allied health professionals, contributing to seamless healthcare operations and service delivery. Show less

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  Image360

  Apr 2016 - May 2019

  Sales Consultant

  • Developed client relationships to drive sales and meet revenue targets.• Exceeded quarterly sales targets by an average of 20%.• Increased client retention rate by 15% through exceptional customer service and personalized follow-ups.• Identified and capitalized on 30+ new sales leads through market research and networking events.• Successfully delivered 10+ projects ahead of schedule by fostering effective teamwork and communication.• Monitored sales metrics using CRM software to optimize sales performance.• Increased overall sales productivity by 25% through regular analysis of CRM data and performance optimization.• Implemented targeted sales strategies, resulting in a 12% increase in the conversion rate of leads to sales. Show less

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  Gleaux Wellness, LLC

  Nov 2017 - Dec 2021

  Certified Health Coach

  • Empowers clients through tailored plans for nutrition, fitness, and stress management, yielding a 95% well-being improvement rate within 3 months.• Achieves 10-pound average weight loss in 3 months, alongside enhanced energy levels for 80% of clients.• Educates on holistic habits, resulting in 98% reporting better sleep, 85% making healthier dietary choices, and 30% knowledge boost in workshops.• Drives lasting change with 90% maintenance of positive lifestyle shifts after six months. Show less

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  Signs Now

  May 2019 - Nov 2021

  Office Administrator

  • Earned a promotion from Sales Consultant to Office Administrator, overseeing a broad range of responsibilities including project management at a sister company, illustrating adaptability and leadership skills.• Amplified sales by 35% within one year through effective team collaboration and client engagement, highlighting capabilities in strategy execution and team leadership.• Engineered process optimizations that drove a 30% revenue increase, while simultaneously nurturing partnerships to boost store traffic, showcasing acumen in strategic planning and business development.• Specialized in managing healthcare accounts, delivering exceptional customer satisfaction by providing end-to-end personalized support, reflecting skills in healthcare client relationship management and project completion. Show less

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  CareerStaff Unlimited

  Oct 2021 - Oct 2023

  • Play a pivotal role in crafting and implementing marketing campaigns and spearheaded marketing automation initiatives tailored to healthcare verticals, delivering a 37% surge in qualified leads and bolstering customer retention by 22%.• Conduct in-depth analytics to pivot Pinterest strategies and refine marketing strategies based on data-driven insights, achieving a remarkable 168% growth in user engagement, making it a vital channel for healthcare outreach.• Orchestrate targeted email campaigns, generating an 11% uptick in ROI while maintaining an exceptional click-through rate of 42%, thus solidifying email as a high-performing asset for healthcare engagement.• Drive a 27% increase in website visits, with a focus on healthcare-related content, ensuring a consistent email click-through rate above 45%, far exceeding industry averages. Show less • Executed healthcare-specific recruiting strategies, culminating in the successful placement of 30+ employees within just 6 months, showcasing exceptional project management acumen.• Secured a remarkable 97% clinician retention rate through personalized support and strategic problem-solving, underscoring proficiency in client relationship management.• Served as a trusted healthcare advisor to 20 clinicians, offering tailored guidance on optimal patient care and fostering an environment of collaboration and excellence.• Integrated recruiting and retention strategies into broader company objectives, optimizing for high-quality placements and long-term clinician satisfaction, demonstrating alignment with overall healthcare staffing operational goals. Show less

  • Marketing Coordinator

    Aug 2022 - Oct 2023

  • Healthcare Recruiter

    Oct 2021 - Sept 2022
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  TransMedia Nola

  Jan 2023 - now

  Sales and Customer Support Project Manager

  • Lead end-to-end project management for multi-platform advertising campaigns within healthcare and transportation industry, ensuring seamless execution across digital, social media, print, and experiential channels.• Liaise with cross-functional teams, including creative, design, media planning, and content production to develop integrated strategies reflecting client needs.• Oversee project budgets, resources, and timelines to consistently deliver projects on time and within budget, resulting in increasing client satisfaction rate by 87%.• Cultivate strong client relationships and serve as primary point of contact, addressing concerns, and providing regular project updates to meet expectations.• Conduct risk assessments and implement mitigation strategies to ensure successful project completion, while adapting to rapidly-evolving market trends and client requirements.• Utilize project management and CRM tools including Asana and Ad Sales Genius to track progress, streamline communication, and manage project documentation. Show less

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  The NOW

  Oct 2023 - now

  General Manager

  • Developed and led recruitment and onboarding for a 20+ member team, ensuring smooth integration while enhancing customer satisfaction and retention.• Spearheaded community outreach and partnership events by scheduling and executing marketing events from start to finish, successfully introducing a new brand to the New Orleans market. Actively reached out to local businesses and formed strategic relationships to partner with aligned business partners, enhancing brand visibility and creating meaningful client connections.• Executed upselling and retention strategies, growing membership numbers to 323 and achieving positive net revenue retention.• Utilized KPI data and financial analysis to guide strategies and present insights, contributing to a 198% revenue increase and $205k YTD in membership collections.• Collaborated with cross-functional teams to incorporate customer feedback and enhance engagement, optimizing service delivery.• Conducted business reviews and customer updates, using data visualization to communicate performance and align with client success metrics.• Created and managed an employee wellness program that increased staff engagement by 20% and improved retention through strategic benefits and recognition. Show less