JEFFERY OWUSU, (PhD)

Experience

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  ABM Industries

  Oct 2015 - Jan 2021

  Venue Supervisor

  • Addressed client inquiries pertaining to complaint cases onsite, offering comprehensive solutions and resolutions.• Oversaw the maintenance and meticulous updating of the event staff database, ensuring accuracy and completeness of staff bookings.• Acted as a liaison between different teams to ensure seamless communication and resolution of challenges.• Fostered collaborative relationships with internal and external stakeholders to promptly address and resolve issues

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  Sainsbury's

  Apr 2018 - May 2021

  Customer Service Representative

  • Facilitated the efficient processing of orders and payments both in-store and through online platforms, ensuring accuracy and timely completion.• Conducted diligent follow-ups on customer calls, addressing inquiries, and providing comprehensive assistance as required.• Managed and effectively resolved stakeholder complaints with a professional approach, aiming to ensure customer satisfaction and retention.• Fostered collaborative relationships with internal and external stakeholders to promptly address and resolve issues.• Acted as a liaison between different teams to ensure seamless communication and resolution of challenges.• Maintained a high standard of service delivery by facilitating cross-functional collaboration and leveraging collective expertise.• Took charge of addressing and resolving stakeholder complaints with a professional and customer-centric approach. Show less

• 

  Engage Education

  Jun 2022 - now

  Teacher

  • Developed and conducted high-quality educational sessions tailored for diverse student demographics, spanning ages 11-18 and adults, delivered remotely.• Collaborated effectively within a team alongside the Head of Department to strategise and craft comprehensive Schemes of Work and curricula.• Employed data analysis techniques to assess student records and information, crafting targeted interventions aimed at enhancing learning outcomes and academic performance.• Maintained proactive communication channels through in-person interactions, phone calls, and email correspondence with students and pertinent stakeholders Show less