Austin Ha

Experience

• 

  TD

  Jun 2016 - May 2017

  Customer Experience Associate & Secure Desk Operator

  • Provided tailored financial advice to meet customer needs with extreme attention to detail, exceeding sales targets (SR)• Delivered high-quality customer service and increase overall satisfaction score for TD’s Legendary Experience Index at the branch, while solving customer conflicts• Processed loan payments, managed safety deposit boxes, balanced & handled cash drawers, and corrected discrepancies

• 

  University of Toronto - University of St. Michael's College

  May 2017 - Mar 2019

  Operations Assistant | Alumni Affairs

  • Connected with alumni to fundraise and develop St. Michael’s College facilities for future students• Completed financial analyses and portfolios on alumni donors database• Followed St Michael's College's compliance procedures and instituional policies with due diligence in accordance with Founders House's regulations

• 

  EcoVadis

  May 2019 - Aug 2019

  Data Operations Analyst Intern

  EcoVadis is the world’s most trusted provider of business sustainability ratings, intelligence and collaborative performance improvement tools for global supply chains. Combining People, Process and Platform, EcoVadis’ team of 800 talented professionals from 45 nationalities combines expertise in sustainability, with advanced technology and a full cloud-based SaaS solution to drive change in supply chains worldwide.

• 

  Salesforce

  Jan 2021 - now

  • Technical Program Manager

    Mar 2024 - now

  • Associate Analyst, Support Strategy & Operations

    Jan 2021 - Mar 2024