Lorenc Kodra

Experience

• 

  Greggs

  Jan 2001 - May 2003

  Retail Manager

  Overseeing salespeople, cashiers, shelf stockers, and other employees.Managing finances and preparing an annual budget.Keeping records of expenditure, sales figures, and employee performance.Evaluating the supply and availability of stocks, and profit-margins.Implementing measures to avoid stock damages, theft, and wastage.Monitoring shelve stocks and product displays, and the general appearance of the store.Investigating market trends and offering products that would appeal to customers.Addressing customers' requests, comments, and complaints.Motivating employees to achieve targets.Training new staff members and scheduling shifts Show less

• 

  Gigantti Oy

  Sept 2006 - Aug 2015

  IT Specialist/Seller

  Setting up and installing new hardware and software systems.Diagnosing and troubleshooting computer issues.Identifying and resolving network, connectivity,Upgrading firmware, software, and outdated hardware systems.Providing technical support to users and resolving technical errors.Performing regular tests, upgrades, and backups.Preparing technical documents, such as error and maintenance reports.Consults with customers to understand their needs and preferences related to merchandise.Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs.Answers customers questions about merchandise.Assists customers with purchase decisions.Retrieves merchandise from sales floor, stock room, or other inventory locations; places special orders.Processes returns and exchanges.Performs other duties as assigned. Show less

• 

  Power Finland

  Jun 2016 - Aug 2020

  Train, motivate, and lead after sales teams to achieve set objectives and targetsMaintain contact with clients to obtain customer feedback regarding product/service qualityAssist clients in resolving issues and complaints concerning purchased products or serviceslSupervise the operations of after sales teams to ensure set targets are metDevelop and implement strategies effective for ensuring a satisfied clientele and increased returnsDirect and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standardsDevelop and optimize support and service processes, tools, and systemsOversee all post-sales services provided to clients to ensure customer satisfactionMaintain an up-to-date knowledge of job operations by conducting research and participating in educational programsProvide periodic reports to management on all after sales activitiesEnsure compliance with all general and company policies when carrying out job duties. Show less Responsibility of Computer & Gaming department, training and coaching staff, leading sales in front line.Install/reinstall image, rebuild mobile phonesInstall/reinstall/calibrate TVInstallation and Support of Network & Local PrintersSetting up and installing new hardware and software systems.Diagnosing and troubleshooting computer issues.Upgrading firmware, software, and outdated hardware systems.Providing technical support to users and resolving technical errors..Creating user documents and providing training on new computer systems. Show less

  • IT Support Technician/Leader

    Mar 2019 - Aug 2020

  • IT Specialist/Seller/Department Manager

    Jun 2016 - Aug 2020
• 

  HCLTech

  Aug 2020 - now

  Information Technology Specialist

  Field Service /Desk-side support at Securitas Technology Finland· Diagnose and resolve incidents and problems with equipment and software.· Record all events/problems and their resolution in SNOW..Record users, pc in Azure, Intune, Entra Id, Admin 365· Queue Management – Work within established Service Level Agreements (SLA) to ensure timely response to support issues. Follow established escalation process if needed.· Collaborate in the FSO knowledge repository.· Install, configure and/or update authorized software or firmware as per authorized standards.· Assist in Hardware asset management.· Warranty support for desktop and laptops.· Follow company protocol in the disposal management.· Install/reinstall image, rebuild laptops/desktops.· Network connectivity level 2 troubleshooting and port patching.· Installation and Support of Network & Local Printers· Knowledge of troubleshooting Cisco/Avaya/S4B IP Phones, Common Area Phones and Media Gateway· Supporting audio/video support for meetings/conferences room· Configuration of routers, knowledge of LAN/WAN configuration, VPN connectivity, and overall router security setup. Also troubleshooting router problems.· Support authorized in-flight projects.· Assist in the technology refresh process.· Assist in Crisis response activities. Show less