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Tuğçe A.

Tuğçe A.

Customer Relations Specialist

Followers of Tuğçe A.717 followers
location of Tuğçe A.Istanbul, Türkiye

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  • Timeline

  • About me

    Customer Experience | Quality | Reporting | Training Management

  • Education

    • İsmail Rüştü Olcay Anadolu Lisesi

      2010 - 2014
      Lise Eşit Ağırlık

    • Marmara Üniversitesi

      2014 - 2017
      Ön Lisans Dış Ticaret

    • İstanbul Üniversitesi

      2019 - 2020
      Lisans Derecesi Business Administration and Management, General

  • Experience

    • Eureko Sigorta

      Jan 2016 - Feb 2017
      Customer Relations Specialist

    • Mercedes-Benz Türk A.Ş.

      Dec 2017 - Aug 2022
      Customer Relations Senior Back Office Specialist

      Process follow-up of all complaints from dealers, social media and call centers.Training and competency checks of call center representativesSikayetvar.com platform process management

    • PrimeTech

      Nov 2022 - now
      Training,Quality,And Reporting Team Leader

  • Licenses & Certifications

    • SQL

      Udemy: Online Courses
      Jun 2022

    • Body Language Certification

      Rodos Group
      Mar 2017

    • Elocution Certification

      Rodos Group
      Mar 2017

    • Managing Demanding Customers on the Phone Certification

      Telephone Doctor Türkiye
      Jan 2017

    • Effective Communication Techniques

      Boğaziçi Enstitüsü
      Jan 2023

    • CRM

      Udemy
      Nov 2021

    • Müşteri Deneyimi Liderliği

      LinkedIn
      May 2023
      View certificate certificate

    • Social Media Expertise

      Udemy
      Nov 2020

    • Geleceğin Liderliği/ Vulnerable Leadership

      Kariyer.net
      Mar 2023

    • Fundamentals of Digital Marketing

      Google
      Oct 2020

  • Honors & Awards

    • Awarded to Tuğçe A.
      Sikayetvar.com Birincilik Ödülü Sikayetvar.com Apr 2020
    • Awarded to Tuğçe A.
      Şikayetvar.com Sikayetvar.com Mar 2020 Şikayetvar.com Achievement AwardSikayetvar.com Birincilik Ödülü I won an award for the brand I worked for by stepping up within the competition we are in.
    • Awarded to Tuğçe A.
      Müşteri İlişkileri Şikayetvar.com Mar 2019 Şikayetvar.com Achievement AwardSikayetvar.com Birincilik Ödülü I won an award for the brand I worked for by stepping up within the competition we are in.
    • Awarded to Tuğçe A.
      Sikayetvar.com Sikayetvar.com Mar 2019