Talk to sales Try for Free
Ana Carolina Ferraz, MBA

Ana carolina ferraz, mba

bookmark on deepenrich
location of Ana Carolina Ferraz, MBAEmbraer
Phone number of Ana Carolina Ferraz, MBAView Mobile No.

  • Timeline

  • About me

    Customer Experience and Service Excellence Leader

  • Education

    • Ritz carlton leadership center

      2018 - 2018
      Service excellence & memorable customer service

    • Istituto europeo di design - ied brasil

      2009 - 2011
      Bachelor's degree industrial and product design graduate with honors

    • The protocol school of washington

      2021 - 2021
      Intercultural etiquette and protocol trainer

    • University of illinois urbana-champaign

      2019 - 2022
      Master of business administration - mba

  • Experience

    • Amelia tarozzo design

      Jun 2010 - Jul 2010
      Product & industrial design intern

    • Premier care in bathing

      Mar 2014 - Nov 2014
      Branch leader

    • Embraer

      Mar 2015 - now

      Head of on site Customer experience Head of on site Customer experience

  • Licenses & Certifications

    • Value chain management specialization

      Gies college of business - university of illinois urbana-champaign
      Jul 2022

    • Service excellence and memorable customer service

      The ritz-carlton leadership center
      Jun 2018

    • Nbaa professional development program (pdp)

      National business aviation association
      Feb 2024

    • Luxury management

      Maison du luxe
      Aug 2022

    • Financial management specialization

      Gies college of business - university of illinois urbana-champaign
      Jul 2022

    • Managerial economics & business analysis specialization

      Gies college of business - university of illinois urbana-champaign
      Jun 2021