Experience

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  Chesapeake inn restaurant & marina

  Mar 2010 - Dec 2015

  Valet supervisor

  ▪Provided excellent customer service through use of teamwork▪Enhanced communication skills by interacting with customers and colleagues▪Managed ticketing process of valet and handled cash flow▪Reported time sheets of valet attendants and corresponded with upper management

• 

  Dan's clean machines

  Mar 2010 - Aug 2014

  Owner

  ▪Scheduled all appointments for customers▪Assessed estimate pricing of contracts and quotes▪Promoted and marketed business through multiple avenues (online website, business cards, etc.)▪Oversaw payment and work productivity of employees▪Provided extremely detail oriented work to meet and exceed customers’ needs

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  Olympia sports

  Aug 2014 - Dec 2014

  Key holder

  ▪Responsible for opening and closing of store ▪Audited and balanced registers and closing paperwork▪Evaluated coworkers’ performance through individual performance evaluations▪Instructed employees on new procedures and tasks▪Achieved personal sales quotas and KPIs over $500, and team quotas over $1,200

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  Baltimore country club

  Sept 2014 - Jan 2016

  Valet attendant

  ▪Upheld highest quality standards for all performed tasks ▪Served members in a friendly and welcoming manner to ensure an incredible club experience▪Demonstrated ability to speak professionally and provide a welcoming experience for guests▪Anticipated member’s requirements and demonstrated a genuine desire to meet and exceed them

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  Diversified insurance industries, inc.

  Jan 2016 - Jun 2016

  Rotational intern

  ▪Assisted with creation and distribution of marketing material (letters & emails)▪Oversaw the remodeling of producers and employees LinkedIn accounts▪Managed compensation rates and input of client information into client interface databases (TAM and CSR)▪Data mined and organized information using pivot tables in Excel and Word▪Joined senior producers on sales visits and assessments▪Assisted finance and bond department with billing, invoicing, and maintaining records▪Reviewed high volume of resumes and conduct interviews with potential candidates Show less

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  Jpmorgan chase & co.

  Jul 2016 - May 2024

  Delivered strategic operations and location strategy governance to execute essential projects effectively: ▪ Achieved $12M in annual savings through the execution of comprehensive strategic location initiatives across the firm, encompassing real estate optimization, global outsourcing, and attrition reduction. ▪ Mobilized the accelerated U.S. Office Exit and Return to Office programs during the pandemic, managing the transition of 6+ offices to remote operations while ensuring seamless employee access and experience to firmwide technologies and physical hardware. ▪ Directed the global development and deployment of an advanced data analytics platform, enhancing data accuracy to over 98%, resulting in a weekly savings of more than 40 full-time equivalent hours. ▪ Championed the creation and implementation of an automated business resiliency reporting system, enhancing analytics and critical activity identification, resulting in a 20% labor cost savings annually. Show less Directed strategic partnerships, market expansion, and product development for JPMC Co-Brand credit cards: ▪ Orchestrated partnerships with over 30 experts in digital, risk, and marketing to launch 6 industry leading credit cards and 2 digital offerings for Chase, significantly enhancing global brand recognition. ▪ Executed comprehensive planning and development for major product launches, converting third-party product specifications into quarterly technical sprints, ensuring prompt delivery and improved transparency, reducing average time-to-market in under 12 months. ▪ Partnered with the Product Operating Committee and Finance to align product deliverables with resource allocation, incorporating comprehensive budget planning to enable key adjustments throughout quarterly business cycles. Show less Controlled critical Network Attached Storage (NAS) refresh program across 5+ global datacenters: ▪ Provided project and change management support for on-time migration and decommissioning of outdated hardware, ensuring seamless business data migrations with minimal disruption. ▪ Managed cross-functional teams of LOB data owners and system administrators to align business objectives with technical solutions, enhancing data center efficiency and firmwide storage capabilities. ▪ Established and supported command center operations for major data center events, creating a comprehensive migration process playbook and initiating a quality assurance scoring system. Show less

  • VP Product Manager: Cloud Adoption

    Oct 2021 - May 2024

  • Project Manager: Location Strategy & Business Resiliency

    May 2019 - Oct 2021

  • Project Manager: Chase Co-Branded Card Services

    Jul 2017 - May 2019

  • Project Manager: Data Center Migration

    Jul 2016 - Jul 2017
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  Barclays

  May 2024 - now

  Cards platform portfolio change delivery - project manager