Talk to sales Try for Free
Nikoletta Boutserou

Nikoletta boutserou

bookmark on deepenrich
location of Nikoletta BoutserouGreece
Phone number of Nikoletta BoutserouView Mobile No.
Followers of Nikoletta Boutserou2000 followers

  • Timeline

  • About me

    Senior Expert Advisor, Business Transformation | Operations | Service Excellence | Customer Experience

  • Education

    • Chartered management institute

      2017 - 2018
      Diploma in management and leadership

    • University of piraeus

      1992 - 1996
      Bachelor of science (bsc), economics

    • University of east london

      2019 - 2020
      Master of business administration - mba international business

  • Experience

    • Interamerican/group of west attica

      Jun 1996 - Jan 2000
      Executive assistant to the general manager

    • Laiki bank

      Jan 2000 - Sept 2003
      Sales & marketing officer, retail banking division

    • Geniki bank, cards & financial services

      Sept 2003 - Feb 2004
      Manager of sales

    • Société générale, geniki bank, cards & finacial services

      Feb 2004 - Dec 2005
      Head of sales, marketing and customer service

    • Marfin egnatia bank

      Jan 2006 - Mar 2007
      Head of sales and marketing _cards division

    • Citibank greece

      Apr 2007 - Sept 2014

      • VP Head of Customer Service

        Nov 2010 - Sept 2014

      • VP Head of Telemarketing

        Dec 2008 - Oct 2010

      • VP Head of Acquisitions, Cards Division

        Apr 2007 - Nov 2008

    • Alpha bank

      Oct 2014 - Nov 2019
      Head of customer service operations_operations senior division

    • Teleperformance greece

      Dec 2019 - Aug 2021
      Client operations manager

    • Ergo hellas

      Sept 2021 - Jan 2023
      Director, customer experience & service excellence

    • Octane management consultants

      Dec 2023 - now
      Senior expert advisor

  • Licenses & Certifications

    • Certificate in lean six sigma, copc

      Copc inc.

    • Certificate in quality management systems internal auditor (based on iso 9001:2015) international register of certificated auditors (irca)

      Irca | international register of certificated auditors

    • Certificate in service design and change management, copenhagen institute of interaction (ciid)

      Copenhagen institute of interaction design

    • Certificate in principles and practice of design thinking, copenhagen institute of interaction design (ciid)

      Copenhagen institute of interaction design

    • Certificate in leading customer service excellence, executive program alba

      Alba graduate business school