Experience

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  Centro mater west child care

  Oct 2015 - Jun 2017

  Aftercare counselor

  • Promoted good behavior by using the positive reinforcement method.• Promoted language development skills through reading and storytelling.• Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.

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  Springview academy prep

  Aug 2017 - Dec 2017

  Teacher assistant

  • Documented student attendance and progress against goals.• Prepared instruction materials, including making copies, constructing bulletin boards, and setting up work areas.• Greeted customers and visitors in-person and via telephone calls.

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  Broward county public schools

  Dec 2017 - now

  Aftercare supervisor

  • Maintained safety and security of all youth under care.• Documented student attendance and progress against goals.• Maintained a child-friendly environment with access to outdoor activities.While in this position, I work with my supervisor as her assistant some of the task I completed include but are not limited to • Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.• Coached new employees on administrative procedures, company policies and performance standards.• Organized weekly staff meetings and logged minutes for corporate records. Show less

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  Memorial healthcare system

  Jul 2022 - Jun 2023

  Customer service representative

  Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered customer telephone calls promptly to avoid on-hold wait times.Offered advice and assistance to customers, paying attention to special needsor wants.