Experience

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  Jindal intellicom

  Apr 2019 - Jun 2019

  Customer support b2b
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  Policybazaar.com

  Jul 2019 - Jan 2020

  Associate sales consultant

  Experienced in sales and customer advisory roles at Policybazaar.com, delivering tailored health insurance solutions by aligning diverse needs and budgets. Employed probing techniques to identify customer requirements and effectively communicated product features. Executed personalized sales strategies, boosting service sales and revenue through upsells. Skillfully converted inbound inquiries into sales opportunities by suggesting alternative insurance options. Represented the company at community events, promoting healthcare coverage options and building brand rapport. Collaborated with underwriters for seamless form submissions and aided customers during the Free Look period. Actively contributed to company growth through continuous learning and professional development.Skills: Sales, Microsoft Excel, Communication, Insurance Consultation, CRM. Show less

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  Spv laboratories

  Sept 2020 - Oct 2023

  Operational Excellence: - Efficient Order Processing - Proactive Operations Monitoring - Comprehensive Product Listings - Strategic Warehouse Management - Controlled Inventory & Production - Seamless Returns ManagementGlobal Reach & Engagement: - Precise International Shipment Planning - Effective Review & Rating Management - Swift Customer Issue Resolution - In-depth Product Feedback AnalysisLogistics & Reporting: - Reliable Courier Management - Timely MIS Reporting - Strategic Promotions & Sales - Innovative Sales Strategy Development - Real-time Inventory TrackingMarket Insights & Collaboration: - Comprehensive Trend Research - Collaborative Social Media EngagementsE-commerce Platforms: - Proficient in Major Platforms (Amazon, Flipkart, Meesho, etc.) - Amazon Seller Flex Expertise - Seamless Integration (Unicommerce, Easyecom, Shiprocket, Pickrr, etc.) - Managed Global Presence (Amazon UK, USA, UAE, Saudi Arabia, Australia) - Handled Prominent Brands (Purpelle, Symetten, Nykaa, Myntra, BigBasket, lybrate) - Expertly Managed Two Brands: TRUHABIT.IN, UNDRY.INWooCommerce Management: - Skillful WooCommerce Platform Management Show less Customer Experience Management:- Resolved inquiries via diverse channels: Emails, Calls, Messages, Chatbot.- Streamlined online orders, revived abandoned carts for successful transactions.Insights & Product Enhancement:- Leveraged feedback for ongoing product improvements.- Proactively contributed to innovation using customer input.- Identified new product opportunities through market research.Customer Support Operations:- Managed Customer Support email, addressing concerns.- Efficiently processed orders, handled NDR and COD.- Led NDR process, minimizing returns, ensuring satisfaction.Communication & Analysis:- Clarified services/products at Truhabit.in & Undry.in.- Promptly followed up on inquiries, maintained accurate records.- Evaluated and enhanced individual/team performance. Show less

  • Ecommerce Manager

    Jun 2021 - Oct 2023

  • Ecommerce Customer Care Manager

    Sept 2020 - May 2021
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  A d products pvt ltd

  Nov 2023 - Apr 2024

  Ecommerce manager

  Operational Excellence:• Leads a team of 10-12 professionals in successfully listing and uploading catalogues on majormarketplaces such as Myntra, Amazon, Ajio, Nykaa, Flipkart, Limeroad, and Snapdeal.• Engages with account managers to develop and implement strategies for pricing, discounts,coupons, and brand growth on diverse platforms.• Supervises the warehouse and production team, ensuring seamless coordination and optimalproductivity.Operational Excellence and Software Proficiency:• Expertly utilizes Uni Commerce Software for order processing, inventory management, anditem master uploads.• Manages end-to-end order processing on various marketplaces, including Myntra, Amazon,Ajio, Nykaa, Flipkart, Limeroad, and Snapdeal.Comprehensive E-commerce Management.• Oversees day-to-day operations, providing warehouse support by supplying essential dataand labels for efficient order packaging.• Manages returns, processes claims for wrong and damaged items, and generates reportscovering sales, returns, inventory, and claims.• Successfully manages the company's Shopify-based website in collaboration with the E-commerceteam. Show less

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  V.r.industries (pvt)l.t.d.

  Apr 2024 - now

  Ecommerce manager