Experience

• 

  Cibi granites

  Sept 2010 - Dec 2010

  Industrial attachment

  • Collected data and scheduled the rocks cutting machines work schedules• Studied, implemented and corrected electrical and electronics blueprints• Provided distinctive technical support in the repairs and maintenances of Rocks cutting machine and control board.• Repaired faulty electrical and electronic cutting tools• Troubleshoot and Maintained standby industrial generator set for seamless workflow• Installed electrical/electronic devices and equipment.

• 

  Baobab nigeria

  Jan 2018 - Dec 2018

  Portfolio manager

  • Promote and sell the bank’s products to prospective customers• Visited and evaluated potential customer’s businesses• Assessed and evaluated customers’ collaterals for loan• Disbursed approved loan to customers • Followed up on loan disbursed to customers• Managed and implemented loan recovery processes• Assessed impact of loan renewal when requested• Analyzed quantitative and qualitative data of clients’ businesses for loan

• 

  Bedc electricity plc

  Jan 2019 - now

  1. Take customer calls and provide accurate, satisfactory answers to their queries and concerns2. De-escalate situations involving dissatisfied customers, offering patient assistance and support3. Call clients and customers to inform them about the company’s new products, services and policies4. Guide callers through troubleshooting, navigating the company site or using the products or services5. Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items6. Collaborate with other call center professionals to improve customer service7. Help to train new employees and inform them about the company’s customer management policies Show less 1. Create an inspiring team environment with an open communication culture2. Set clear team goals, Delegate tasks and set deadlines3. Work with other department heads to determine company goals and KPIs4. Oversee day-to-day operation5. Monitor team performance and report on metrics6. Motivate team members, Discover training needs and provide coaching7. Negotiate new projects and contract terms with new clients8. Listen to team members’ feedback and resolve any issues or conflicts9. Oversee branding and marketing endeavors to ensure all efforts are aligned with business goals10. Encourage creativity and risk-taking Show less

  • Customer Compliant Resolution Officer

    Mar 2023 - now

  • Data Analyst | Technical Assistant

    Dec 2021 - Mar 2023

  • Customer Complaints Resolution Officer

    Aug 2021 - Dec 2021

  • Call Center Support Representative

    May 2021 - Aug 2021

  • Team Lead (Commercial)

    Feb 2021 - May 2021

  • Feeder Route Marshal

    Mar 2020 - Apr 2021

  • Graduate Engineering Trainee

    Jan 2019 - Mar 2020