Experience

• 

  Intertrust group

  May 2015 - Dec 2016

  It service analyst

  • Provide first line technical support to the Americas region spanning 11 offices and approximately 300 employees• Manage virtual desktops through VMware Administration console and monitor the desktop pools in order to proactively avoid incidents• Manage allocation of employee extension and voicemail set-up through the MITEL Communications Director and NuPoint Web Console in the Mitel Application Suite• Use of ticketing system (Alloy) in order to assign and complete various Incidents and Service requests or escalate to 2nd and 3rd line teams if necessary• Use of active directory to manage user system accounts, control NTFS permissions, manage organizational units• Responsible for user access control to Viewpoint application• Remote assist users locally and internationally with the use of TeamViewer, Windows Remote Assistance and RES Workspace Manager Show less

• 

  Butterfield group

  Jan 2017 - Oct 2020

  It analyst iii

  • Support and maintenance of hardware and software spanning 4 offices and 290+ employees through use of tools including but not limited to Windows Server, Citrix management tools, and VMWare vSphere• Manage allocation of employee extension and voicemail set-up• Assist with and manage planned infrastructure projects and upgrades associated with Banking and Citrix applications• Monitoring and maintenance of network security features and corresponding tools• Assisting ATM team• Providing full coverage for POS team• Maintenance and Monitoring VMWare Backups• Disaster recovery and testing• VMWare Airwatch Mobile Device training, support, and provisioning• Bloomberg Terminal Software installation and support• Mimecast monitoring and administration Show less

• 

  Cycle cayman

  Feb 2019 - now

  Owner
• 

  Cicsa co-operative credit union

  Oct 2020 - now

  • Acted as Chief Information Officer July 2021 – January 2022, responsible for oversight of all IT projects, deliverables, and BAU support• Managed a growing internal team• Implementation of Cyber Security strategies and associated deliverables• Provided managerial presentations to key stakeholders and technical training to all staff• BCP and DR planning, documentation, and testing• Network security and patch management through use of tools such as Fortinet (Fortigate) Firewall, CrowdStrike, and Microsoft Azure Services• Policy and Procedure creation, managerial reporting, and business case documentation• Project Management of business critical deliverables including a new core banking system, new online banking system, new ATMs, new printing solution, new corporate Wi-Fi system, and a new datacenter• Management of all IT vendor contracts and relationships• Proficient in Systems - Active Directory, Windows Server, Windows Desktop, Microsoft Office Applications, Microsoft Entra, Microsoft O365 in Hybrid Environment, SQL, Azure Update Management, Exchange Online, Intune/Endpoint Manager, Defender 365, Sharepoint Online, Windows Admin Center, VMWare vSphere, Veeam, Mimecast, Mitel, Fortinet Firewalls Show less

  • IT Manager, Operations

    Aug 2021 - now

  • Assistant Manager, Technical Operations

    Oct 2020 - Aug 2021