Experience

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  Shreeji industries

  Mar 2019 - Jan 2020

  Operations manager

  - Carried out root cause analysis and resolved project issues to synchronize project timeline by 20%.- Automated several manual tasks and reduced resource allocation by 12%.- Supported the Project Manager in creating and distributing project proposals, bids, budgets, cash flow statements, and initial schedules. Monitored project plans and ensured the quality of work.- Monitored the advancement of tasks carried out by design disciplines/trades and evaluated field inspection reports provided by consultants.- Under the guidance of the PM, issued contracts, letters of intent, and purchase orders.- Oversaw the tracking, monitoring, and expedited processing of submittals to ensure timely review and return within contract deadlines. Submittals encompassed shop drawings, RFIs, change orders, and progress payments. Show less

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  Tech mahindra

  Feb 2020 - Jul 2021

  Customer service advisor

  - Reviewed customer profiles and engaged customers in a needs-based conversation to identify potential opportunities and addressed everyday banking plans and credit card needs. - Achieved an average handle time (AHT) of 5 to 7 minutes per customer interaction, meeting or exceeding performance targets and ensuring efficient resolution of customer inquiries and issues.- Maintained a high customer satisfaction (CSAT) score of 94%, consistently receiving positive feedback and ratings from customers for service quality and responsiveness.- Supported operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities) - Proactively explored customer personal banking and credit card needs through targeted probing and seamlessly integrating marketing promotions, offering strategic advice to ensure a personalized experience that enhanced engagement and satisfaction.- Followed through on risks and compliance processes and policies to safeguard our customers’ assets, maintained their privacy, while complying with legal and regulatory requirements for the jurisdiction Show less

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  Rdj bakeries ltd.

  Apr 2022 - Feb 2023

  Quality coordinator

  - Oversee quality assurance processes, inspections, and corrective actions to maintain quality throughout project execution.- Communicated quality requirements, standards, inspection results, and quality improvement initiatives to project teams and stakeholders.- Assessed quality risks, identified potential quality issues, and developed risk mitigation strategies to ensure product quality.- Provided training to other QC technicians and plant employees as it was related to Global Manufacturing Processes.- Assisted in managing (department) supplies and inventory (e.g., swabs, environmental testing plates, etc.) Show less