Experience

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  Kumon uk

  Jun 2013 - Sept 2013

  Mathematics tutor

  Tutored Maths and English

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  Battery acid club

  Nov 2015 - Dec 2015

  Customer service specialist
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  Mister roboto

  Mar 2016 - Dec 2016

  Operations manager

  Key responsibilities: Team Leader, Head barista, management of staff and rostering, day to day management of cafe operations, budget and inventory management, the ordering/purchasing of food and coffee supplies and equipment from numerous suppliers.

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  Comma coffee

  Apr 2017 - Aug 2022

  Service manager

  Key responsibilities: Team management, hands-on involvement in all aspects of cafe management and operation, conducting training sessions to maintain high standards of products and services, ensuring adherence to OH&S, inventory management, rostering of team members.

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  The rabbit hole organic tea bar

  May 2017 - Feb 2018

  Customer service representative

  Key responsibilities: Counter sales, customer service, day to day cafe operations and floor management.

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  Skip

  Sept 2017 - Nov 2017

  Student consultant

  Conducted a market survey and research with small, local businesses to formulate a strategic plan in conjunction with relevant clients.

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  Three rosettas cafe

  Jan 2018 - Jun 2018

  Head barista

  • Specialty coffee professional – maintained high product quality within fast-paced environment. • Key responsibilities encompassed barista duties, excellent customer service, inventory management and the daily maintenance and calibration of all machines and equipment.• Provided support in training new hires, imparted knowledge of coffee making and techniques and customer service standards.• Demonstrated aptitude in handling and resolving issues and complaints in a professional manner, fostered customer satisfaction and business success. Show less

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  Village coffee

  Oct 2018 - Jan 2019

  Operations consultant

  • Worked closely with facility managers and other stakeholders to optimise revenue.• Established effective communication channels with stakeholders and suppliers to procure necessary equipment and café supplies. • Conducted staff training sessions and assessed staff performance to maintain high quality standards.• Supported in local business promotion through active participation in social events and utilization of various medica platforms.

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  Pmb technology berhad

  Jan 2019 - Jan 2019

  Project manager internship

  • Assisted the Senior Project Manager in various supporting assignments for the procurement of the raw materials necessary for the production of silicon metal.• Assisted in supervising the second and third production phases, i.e. land clearing, foundation laying, installation of furnaces and metal production.• Contributed in project planning, risk assessments and management processes.• Acted as a key translator bridging communication gaps between production and construction teams composing of multicultural members. Show less

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  The grounds

  Mar 2019 - Feb 2021

  Barista

  • Specialty coffee professional – maintained high product quality within fast-paced environment. • Key responsibilities encompassed barista duties, excellent customer service, inventory management and the daily maintenance and calibration of all machines and equipment.• Provided support in training new hires, imparted knowledge of coffee making and techniques and customer service standards.• Demonstrated aptitude in handling and resolving issues and complaints in a professional manner, fostered customer satisfaction and business success. Show less

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  Black market roasters

  Jun 2020 - Feb 2021

  Head barista

  • Specialty coffee professional – maintained high product quality within fast-paced environment. • Key responsibilities encompassed barista duties, excellent customer service, inventory management and the daily maintenance and calibration of all machines and equipment.• Provided support in training new hires, imparted knowledge of coffee making and techniques and customer service standards.• Demonstrated aptitude in handling and resolving issues and complaints in a professional manner, fostered customer satisfaction and business success. Show less

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  Global fire pty ltd

  Mar 2021 - Aug 2022

  Service coordinator

  • Conducted extensive research on Australian Fire Safety Standards, analysed data and generated accurate inspection reports for clients.• Created service quotes, resource procurement, and maintained effective communication with both clients and technicians.• Efficiently scheduled service calls, repairs, maintenance tasks, while also managing material procurement to ensure seamless operations. • Liaised closely with project managers to improve existing project strategic plans and workflow – fostering continuous improvement within the team. • Coordinated and managed schedules of tradesmen and technicians, ensuring optimal utilization of resources. • Played a pivotal role in maintaining server and database integrity to facilitate smooth operations. • Reviewed reports and contracts re critical defects, approvals, and work orders.• Fostered a collaborative and professional work environment – working closely with team members, building strong relationships and promoting shared values. • Prepared and issued Fire Safety Statements in accordance with regulatory requirements.• Provided other general office administration to support efficient daily operations.• Implemented streamlined processes to enhance team productivity and response times. Show less

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  Ara fire

  Aug 2022 - Apr 2024

  Project manager

  • Strategically planned, organised and controlled administrative requirements of Projects to surpass project objectives in Occupational Health & Safety (OH&S), Environmental Management System (EMS), Quality Assurance (QA) and Financial parameters – ensuring optimal productivity and customer satisfaction throughout all project phases, from design, commissioning and documentation. • Successfully managed Westfield and Vicinity tenancy fit-outs across Sydney, overseeing defit, design and installation processes in alignment with relevant standards. • Analysed project performance data to identify areas for improvement. • Demonstrated adept management skills with the management of approximately 25 projects per month alongside supervising a team of 35 technicians.• Proactively identified plans and resources to achieve project objectives efficiently. • Maintained transparent communication to stakeholders and executive management. • Prepared accurate project invoices for efficient review and approval.• Monitored project performance to identify areas for improvement and implementing necessary adjustments to optimise outcomes. • Mitigated project risks effectively via risk assessment and mitigation strategies, minimising potential issues during project execution. Show less

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  Dredging solutions pty ltd

  Apr 2024 - now

  Project manager / hseq

  - Ensure compliance with Workplace Health, Safety, Environment, and Quality (WHSEQ) standards.- Oversee project timelines, budgets, and resources to deliver high-quality outcomes.- Lead teams and promote a strong safety and environmental culture.- Foster stakeholder relationships, ensuring effective communication and satisfaction.