Luis Cortes

Experience

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  Falcón Sanchez Consulting Group

  Feb 1998 - Jan 2000

  LAN Manager

  - Managed IT resources, including servers, PCs, and network infrastructure for government and private sector clients. - Developed network protocols and executed disaster recovery plans, ensuring business continuity during critical outages. - Provided desktop support and training for over 100 users, achieving high customer satisfaction and retention rates.

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  Advanced Computer Technology

  Feb 1999 - Apr 2002

  Consultant (IT Manager)

  - Led network infrastructure projects, including server installations, disaster recovery planning, and system upgrades for over 200 users. - Developed and enforced security policies, reducing system vulnerabilities and improving network performance. - Trained end-users on software systems and security protocols, improving operational efficiency by 25%.

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  Innovative Solutions

  Mar 2003 - Oct 2017

  Consultant (LAN Manager, Technical Sales, and Security Senior Consultant)

  - Managed the design and deployment of IT infrastructure for major clients, including Goya, Wendco, and Merck, serving 800+ users. - Spearheaded network security initiatives, implementing firewalls and data protection measures that reduced security risks by 40%. - Provided technical expertise for large-scale projects, including document imaging and data migration, handling terabytes of data for pharmaceutical companies. - Directed support teams in maintaining CA Helpdesk and FILENET systems, achieving 99% uptime for critical services. Show less

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  BCFS Health & Human Services

  Nov 2017 - Jul 2018

  Bilingual Case Manager

  - Provided bilingual case management for disaster relief efforts following Hurricane Maria, assisting over 200 individuals and families. - Facilitated access to housing, healthcare, and essential services, while maintaining precise documentation and case records. - Collaborated with multidisciplinary teams to develop personalized support plans, improving service delivery by 20%.

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  Endeavors

  Oct 2018 - now

  Case Manager Supervisor; Data Monitoring Manager; HVRP Program Manager

  -Led the development and strategic management of the Department of Labor’s Homeless Veterans Reintegration Program, driving successful outcomes for veteran reintegration initiatives.- Led the design and implementation of data collection systems aligned with program goals, utilizing platforms such as Excel, Access, and Ragic. - Conducted quantitative and qualitative data analysis, ensuring data accuracy, integrity, and alignment with organizational objectives. - Delivered insights and reports to senior management, driving decision-making and process improvements across multiple projects. - Oversaw data quality assessments, improving reporting reliability by 30%. Show less