Andrew L.

Experience

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  Veterans Affairs Hospital

  May 1999 - Aug 2004

  IRM Patient Advocate

  IRM and Volunteer Services; Volunteered in several departments within the Veterans Affairs Hospital: Public Safety, Fire Department, EMS, Psychiatric Center, Art Therapy, Music Therapy, Kinesio Therapy, Physical Therapy, Mail Room, Bio-Medical Engineering, and Occupational Therapy.

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  Xin Quan Medical Rehabilitation and Acupuncture

  May 2005 - Aug 2010

  Clinical Practice Manager

  Managed and supported all aspects of clinical practice including patient intake, insurance verification, staffing and claims remittance. Wrote and prepared public relation addresses, presentations, internal reviews, literature reviews and quality assurance and quality improvement plans in conjunction with clinical practice goals. Proficient in medical billing appeals especially in PT, OT, Acupuncture, and Physical Medicine and Rehabilitation. Oversaw the introduction, training and implmentation of the ATHENAHEALTH eMHR system in compliance with federal and state electronic health records regulations.Worked with patient’s therapeutically on a day-to-day basis as a medical assistant. Provided patients hands on support and guidance in physical therapy and acupuncture modalities. conducted theraputic ultrasound and TENS as well as deep tissue massage. Assisted head physician in diagnostic EMG's. Maintained practice equipement and provided a safe environment for clients. Show less

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  Phelps Memorial Hospital

  Sept 2010 - Mar 2012

  Medical/Surgery Technician / Wound Care Associate / Safety Officer

  Direct patient treatment and managed care regarding wound care and surgical interventions. Under the supervision of the Wound Center Medical Director and subsequent clinicians, performed wound treatment as well as specialist studies, tests, and application of wound specific dressings. Assisted physicians during surgical procedures, and provided on demand assistance and support to patients.

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  Northwell Health

  Mar 2012 - now

  Projects Manager - Department of Quality Management - Phelps Hospital

  Serves as a central organizational figure in Quality and Performance Improvement. Advises and spear heads efforts in performance improvement, quality assurance and patient safety in a midsize primary healthcare teaching facility within the Northwell Health System. Works directly with Vice President of Quality Management, Chief Medical Officer and other clinical and administrative executives to achieve organizational goals to improve patient care. Coordinates the institutions executive quality steering committee - Performance Improvement Coordinating Group (PICG) and cultivates foundations in improvement science with stakeholders. Utilizing the IHI Model for Improvement, advises leadership on aligning annual QAPI goals with the Institute of Medicines 6 AIMS, establishing drivers of improvement, and coaches leadership through statistical analysis and principles of change management fostering competence in Continuous Quality Improvement - meeting expectations of a high reliability organization. Additionally acts as the project leader for various organizational initiatives such as participation with the Leapfrog Safety Programs and the Anthem Quality Improvement Program (QHIP). Professional accolades include direct restructuring of the hospital Quality program and the reconstitution of the hospitals quality steering committee as well as achieving high scores in National Quality Core Measure program, Leapfrog Safety Grade Program and Anthem QHIP. Some other areas of experience include stroke, sepsis, immunization auditing & compliance and Core Measure abstraction including systematic review of institutional stroke and sepsis protocols. Participated in the successful reorganization of a primary stroke program resulting in achieving designation as the regions only Joint Commission Thrombectomy Capable Stroke Center. Show less