Natalie Chi

Experience

• 

  CEVA Logistics

  May 2012 - Jan 2013

  Human Resource Officer

  In charge of recruitment process of staff and the probation period. Exit interview

• 

  SATS Ltd.

  Aug 2014 - now

  - Design and deliver engaging training sessions using a variety of instructional techniques (e.g. bi-weekly New Hire Orientation Training, Leading Self training for Individual Contributors, etc.)- Collaborate with line business unit in creating their on-the-job blueprint for different job roles- Design and develop in-house e-learning programmes using Articulate Storyline, Articulate Rise and Vyond.- Collaborate with training team in Americas and EMEA region - Manage and maintain SATS Learning Management System (SuccessFactor)Achievements:- Conduct Leadership Transition Programme for over 300 People Managers and over 300 individual contributors for 'Leading Self' Training.- Designed and Developed 3 microlearning for all levels of employees.- Aligned in-house Dangerous Goods Regulations training programmes to IATA CBTA standards that has been approved by Civil Aviation Authority of Singapore (CAAS)- Customise training content for external client under SSG Enhanced Training Support Package (ETSP) and oversee the submission of the training records for the air transport sector SSG ETSP Show less - Lead the PAX training team that is made up of 9 trainers and 1 admin staff- Oversee all training for new and existing employees in the passenger services department - Enhance existing training curriculum and training materials in Passenger handling - Oversee the upkeep of all training records of all staff in Passenger Services Department - Work with internal stakeholders to provide adequate training to new and existing employee- Work with external training vendor to customise workshop for staff (e.g. Service skills, design thinking) - Engage airline clients to understand training requirements and ensure that all standards are met- Other adhoc projects - Systemised the Gateway Allies Initiativesin 2019 - Support the cut over of the new Learning Management System and manage the change process for the PAX training team in 2018 - Introduced 'The Cinema' segment for recruitment in 2019 Show less Assist in managing WSQ programmes - Training Grant and Adhoc claims application- Conducting WSQ programmesOrganise in-house programmes to build brand identity and leadership bench strength within local and overseas workforce E.g. Organise and contextualise training for related companies in Hong Kong, Japan and IndiaDevelop and implement e-learning content for Human Resource module Assist in the contextualisation of training programmes with external training vendors - Fundamental leadership training programme for supervisor levelImplement new initiatives to cultivate learning mindsets and to build brand identity in the workforce. Examples of these initiatives are : 1. 'Power Up with SATS Core Values' in 2015 2. 'Make Your Every Day a Learning day' in 2016 3. 'SATS Learning Fiesta' in 2017 4. 'SATS InnoFiesta on wheels' in 2017Other Adhoc Projects 1. Long Service Award organising committee in 2016 and 2017 2. Presenter and Emcee for SATS Business Meeting 3. Facilitated a team bonding activity for about 400 participants. Show less

  • Senior Manager SATS Academy

    Jan 2025 - now

  • Manager, SATS Academy

    Jul 2020 - Jan 2025

  • Assistant Manager, Pax Training & Service Quality

    Aug 2018 - Jul 2020

  • Assistant Manager, HCD (Learning & Development)

    Jul 2018 - Aug 2018

  • Senior Executive, HCD (Learning & Development)

    Jan 2018 - Jun 2018

  • Human Capital Development Executive

    Aug 2014 - Dec 2017